1. Introducción
This manual provides essential information for the setup, operation, maintenance, and troubleshooting of your Evolis Primacy Single-side Card Printer. Please read this manual thoroughly before using the printer to ensure optimal performance and longevity.
Producto terminadoview
The Evolis Primacy is a high-performance single-side card printer designed for efficient and high-quality card production. It features a 100-card capacity input and output hopper, making it suitable for batch printing. The printer is designed for ease of use, energy efficiency, and quiet operation.
Características principales
- Impresión rápida: Capable of high-speed card production.
- Impresión de alta calidad: Delivers clear and vibrant card prints.
- Conectividad Ethernet: Para integración de red.
- Diseño fácil de usar: Easy card loading and ribbon replacement via a cassette system.
- Eficiencia energética: Eco-designed with lower energy consumption compared to previous generations.
- Funcionamiento silencioso: Operates at a low sound level for various work environments.
- Garantía de 3 años: Manufacturer's warranty for reliability.
2. Configuración
2.1 Desembalaje de la impresora
Carefully remove the printer and all accessories from the packaging. Retain the original packaging for future transport or storage.

Figura 2.1: Frente view of the Evolis Primacy Single-side Card Printer. The image shows the printer's compact design with the input and output hoppers visible at the front, along with the Evolis logo and 'Primacy' branding.
2.2 Conexión de la alimentación
- Conecte el cable de alimentación al puerto de entrada de alimentación de la impresora.
- Conecte el otro extremo del cable de alimentación a una toma eléctrica con conexión a tierra.
- Press the power button located on the printer to turn it on.
2.3 Conexión a una computadora
The Evolis Primacy printer supports both USB and Ethernet connectivity.
- Conexión USB: Connect a USB cable from the printer to an available USB port on your computer.
- Conexión Ethernet: Conecte un cable Ethernet desde la impresora a su enrutador o conmutador de red.
2.4 Instalación del controlador y del software
Install the Evolis Premium Suite software solution and printer drivers from the provided installation media or download them from the official Evolis website. Follow the on-screen instructions to complete the installation. The software assists with printer configuration and operation.
3. Funcionamiento de la impresora
3.1 Carga de tarjetas
The input hopper is located at the front of the printer. It can hold up to 100 cards. Ensure cards are clean and free of dust or debris.
- Abra la tapa de la tolva de entrada.
- Place a stack of CR80 (3.303 x 2.125 inches) cards into the hopper, ensuring they are correctly oriented.
- Cierre la tapa de la tolva de entrada.

Figura 3.1: Lado view of the Evolis Primacy printer, illustrating the card path from the input hopper through the printing mechanism to the output hopper. This view highlights the compact design and accessibility of card handling areas.
3.2 Loading the Printing Ribbon
Evolis Primacy uses a ribbon cassette system for easy replacement.
- Open the printer's front cover to access the ribbon compartment.
- Insert the ribbon cassette into its designated slot. The printer will automatically detect and identify the ribbon type.
- Close the printer's front cover.
3.3 Proceso de impresión
- Asegúrese de que la impresora esté encendida y conectada a su computadora.
- Open your card design software (e.g., Evolis CardPresso) and create or load your card design.
- Select the Evolis Primacy printer from your software's print options.
- Configure print settings as needed (e.g., color, quantity).
- Initiate the print job. The printer will feed cards from the input hopper, print them, and eject them into the output hopper.
The Evolis Premium Suite software provides on-screen alerts and 24/7 online help for operational guidance.
4. Mantenimiento
Regular maintenance ensures the longevity and optimal performance of your Evolis Primacy printer.
4.1 Limpieza de la impresora
- Utilice un paño suave y sin pelusa para limpiar el exterior de la impresora.
- Periodically use Evolis-approved cleaning cards to clean the print head and rollers. Refer to the Evolis Premium Suite software or online resources for detailed cleaning instructions.
- Ensure the printer is powered off and unplugged before performing any internal cleaning.
4.2 Reemplazo de cinta
Replace the ribbon when the printer indicates it is empty or when print quality degrades. The ribbon cassette system makes this process straightforward as described in Section 3.2.
5. Solución de problemas
This section addresses common issues you might encounter with your Evolis Primacy printer.
5.1 Problemas comunes y soluciones
- La impresora no responde:
- Asegúrese de que la impresora esté encendida y que todos los cables (alimentación, USB/Ethernet) estén conectados de forma segura.
- Reinicie la impresora y su computadora.
- Check the printer status in your operating system's printer settings.
- Mala calidad de impresión:
- Verify that the correct ribbon type is installed and not expired.
- Clean the print head and rollers using an Evolis cleaning kit.
- Ensure the cards are clean and of the recommended type (CR80).
- Update printer drivers and firmware to the latest versions.
- Cards Jamming:
- Ensure cards are loaded correctly in the input hopper and are not warped or damaged.
- Check for any foreign objects inside the card path.
- Clean the card rollers.
- Reduce the number of cards in the input hopper if overfilled.
- Ribbon Breaking:
- Ensure the ribbon cassette is correctly seated.
- Check if the cards being used are compatible and not causing excessive friction.
- Perform a sensor adjustment if available through the Evolis Premium Suite software.
- Asegúrese de que el firmware de la impresora esté actualizado.
For more detailed troubleshooting or persistent issues, refer to the Evolis Premium Suite online help or contact Evolis technical support.
6. Especificaciones
| Marca | Evolis |
| Nombre del modelo | Primacy |
| Número de modelo del artículo | PM1H0000RS |
| Tecnología de impresión | Térmico |
| Salida de impresora | Color |
| Resolución máxima de impresión en color | 300 ppp |
| Resolución máxima de impresión en blanco y negro | >= 300 x 1200 dpi |
| Velocidad máxima de copia (blanco y negro) | 150 ppm |
| Tecnología de conectividad | Ethernet, USB |
| Capacidad de la hoja de entrada | 100 tarjetas |
| Capacidad de hojas de salida | 100 tarjetas |
| Tamaño máximo de medios | CR80 (3.303 x 2.125 inches) |
| Peso del artículo | 9 libras |
| Dimensiones del producto | 9 x 15 x 7 pulgadas |
| Impresión a doble cara | No (simple) |
| Tipo de garantía | Garantía de 3 años |
7. Garantía y soporte
7.1 Garantía del producto
The Evolis Primacy Single-side Card Printer comes with a 3 año de garantía. This warranty covers manufacturing defects and ensures reliable operation under normal use. Please retain your proof of purchase for warranty claims.
7.2 Soporte técnico
For technical assistance, driver downloads, firmware updates, or further support, please visit the official Evolis website or contact their customer service department. The Evolis Premium Suite software also provides integrated online help resources.
Para obtener recursos en línea, puede visitar: www.evolis.com