Manual del usuario de la impresora térmica directa Everycom EC-58 de 58 mm

1. Introducción

This manual provides detailed instructions for the installation, operation, maintenance, and troubleshooting of your Everycom EC-58 58mm Direct Thermal Printer. Please read this manual thoroughly before using the printer to ensure proper function and longevity of the device. Keep this manual for future reference.

2. Producto terminadoview

The Everycom EC-58 is a compact and efficient 58mm direct thermal receipt printer designed for various applications. It offers high-speed printing and supports both 1D and 2D barcode printing. The printer features a USB interface and integrates with cash drawers.

Características principales:

• 58mm receipt printing capability.
• High-speed printing at 90 mm/second.
• Supports 1D and 2D barcode printing.
• USB interface for connectivity.
• Cash drawer integration support.
• Compatible with Epson ESC/POS print instruction mode.
• Supports Windows XP / 7 / 8 / 10, Linux, and Android operating systems (SDK integration required for Android).

Contenido del paquete:

Al desembalar, verifique que estén presentes todos los elementos enumerados a continuación:

• 1 x Everycom EC-58 Thermal Printer
• 1 x Sampel rollo de papel
• 1 x CD-ROM with Drivers
• 1 x Manual de usuario
• 1 x cable USB
• 1 x cable de alimentación
• 1 x Husillo de papel

3. Configuración

3.1 Conexión de la impresora

1. Conecte el cable de alimentación: Insert the power cable into the power port at the rear of the printer and plug the other end into a suitable power outlet.
2. Conecte el cable USB: Connect the square end of the USB cable to the USB port at the rear of the printer and the rectangular end to an available USB port on your computer.
3. Conectar cajón de efectivo (opcional): If using a cash drawer, connect its cable to the cash drawer port at the rear of the printer.

3.2 Carga de papel térmico

1. Abra la portada: Press the cover open button or lift the cover release lever to open the printer's top cover.
2. Insertar rollo de papel: Place the 58mm thermal paper roll into the paper compartment with the printing surface facing upwards. Ensure the roll is seated correctly on the paper spindle.
3. Cierra la tapa: Pull a small amount of paper out past the cutter and close the top cover firmly until it latches.

3.3 Instalación del controlador

For Windows and Linux operating systems, install the printer drivers from the provided CD-ROM or download them from the official Everycom website. For Android, an SDK needs to be integrated into your application for printer functionality.

4. Instrucciones de funcionamiento

4.1 Encendido / Apagado

To power on the printer, ensure it is connected to a power source and press the power button located on the front panel. To power off, press the power button again.

4.2 Impresión de un recibo

Once the printer is connected and drivers are installed, you can print receipts from your compatible software application. The printer will automatically feed and cut the paper after each print job, based on your software settings.

4.3 Impresión de autoprueba

To perform a self-test, ensure the printer is off and paper is loaded. Hold down the FEED button while turning on the printer. Release the FEED button once the printer starts printing. This will print a configuration page, confirming basic printer functionality.

5. Mantenimiento

5.1 Limpieza del cabezal de la impresora

Regular cleaning of the thermal print head ensures optimal print quality and extends the printer's lifespan. Use a soft cloth dampened with isopropyl alcohol to gently wipe the print head. Ensure the printer is powered off and cooled down before cleaning.

5.2 Reemplazo del rollo de papel

When the paper roll is depleted or a red line appears on the printout, it indicates low paper. Follow the steps in Section 3.2 to replace the paper roll.

6. Solución de problemas

This section addresses common issues you might encounter with your Everycom EC-58 printer.

6.1 Sin energía

• Compruebe el cable de alimentación: Asegúrese de que el cable de alimentación esté conectado de forma segura tanto a la impresora como a la toma de corriente.
• Verificar toma de corriente: Pruebe la toma de corriente con otro dispositivo para confirmar que funciona.

6.2 Sin impresión/Salida en blanco

• Check Paper Roll: Ensure the thermal paper is loaded correctly and the printing surface is facing the print head.
• Instalación del controlador: Verifique que los controladores de impresora estén instalados correctamente en su computadora.
• Conectividad: Confirme que el cable USB esté conectado de forma segura tanto a la impresora como a la computadora.
• Printer Status: Check the printer's status indicator lights for any error messages.

6.3 Mala calidad de impresión

• Limpiar el cabezal de impresión: Refer to Section 5.1 for instructions on cleaning the print head.
• Calidad del papel: Asegúrese de utilizar papel térmico de alta calidad.

6.4 Driver Not Responding / Printer Stopped Working

• Reiniciar dispositivos: Power off both the printer and your computer, then restart them.
• Reinstale los controladores: If the issue persists, try uninstalling and reinstalling the printer drivers.
• Compruebe el puerto USB: Intente conectar la impresora a un puerto USB diferente en su computadora.

7. Especificaciones

8. Información de garantía

The Everycom EC-58 Thermal Printer comes with a 1-year all-India warranty from the date of purchase. This warranty covers manufacturing defects and malfunctions under normal use. Please retain your purchase receipt for warranty claims. For detailed warranty terms and conditions, refer to the warranty card included in the package or contact customer support.

9. Atención al cliente

For any technical assistance, troubleshooting, or warranty inquiries, please contact Everycom Customer Service.

• Número gratuito: 1800 121 4480
• Horario de trabajo: Lunes - Sábado, 10:00 - 6:30 (Excepto días festivos)