1. Introducción
The Verifone Vx520 is a robust, countertop payment terminal designed for secure and efficient transaction processing. It supports EMV chip cards, magnetic stripe cards, and contactless (NFC) payments, providing a versatile solution for various business environments. This manual provides essential information for setting up, operating, maintaining, and troubleshooting your Vx520 terminal.
2. Información de seguridad
- Use only the power supply provided with the terminal. Using an incorrect power supply may damage the device and void the warranty.
- No exponga el terminal a temperaturas extremas, humedad o luz solar directa.
- Avoid dropping the terminal or subjecting it to severe impact.
- Do not attempt to open or service the terminal yourself. Refer all servicing to qualified personnel.
- Ensure proper ventilation around the terminal to prevent overheating.
3. Contenido del paquete
Verifique que su paquete contenga los siguientes elementos:
- Verifone Vx520 Terminal
- Cable de alimentación
4. Terminal terminadoview
The Verifone Vx520 features a clear display, an intuitive keypad, and multiple card reading options for efficient transaction processing.
Figura 4.1: Frente view of the Verifone Vx520 terminal, showing the display, keypad, and card reader slots. This image illustrates the primary user interface and card interaction points.
Componentes clave:
- Mostrar: High-contrast screen for transaction details and menu navigation.
- Teclado: Alphanumeric keys for data entry and function keys for menu selection.
- Lector de banda magnética: Located on the side for swiping traditional credit/debit cards.
- EMV Chip Card Reader: Slot at the bottom for inserting chip-enabled cards.
- Contactless (NFC) Reader: Integrated into the top of the terminal for tap-to-pay transactions.
- Impresora: Impresora térmica integrada para recibos.
- Puertos de comunicación: Located at the rear for power, Ethernet, and other peripheral connections.
5. Configuración
5.1 Conexión de la alimentación
- Connect the power cord to the power port on the back of the Vx520 terminal.
- Conecte el otro extremo del cable de alimentación a una toma eléctrica estándar.
5.2 Conexión a la red (opcional)
Depending on your service provider and setup, you may need to connect the terminal to a network.
- Ethernet: Connect an Ethernet cable from your network router/switch to the Ethernet port on the back of the terminal.
- Marcar: Connect a telephone line to the TELCO port on the back of the terminal.
5.3 Carga del rollo de papel
- Gently lift the printer cover release latch, typically located at the top rear of the terminal, and open the printer cover.
- Insert a new thermal paper roll into the compartment, ensuring the paper feeds from the bottom of the roll and the leading edge extends out of the top of the printer.
- Cierre la cubierta de la impresora firmemente hasta que encaje en su lugar.
- Quite el exceso de papel.
6. Instrucciones de funcionamiento
6.1 Encendido / Apagado
- Encendido: Presiona el verde INGRESAR key. The terminal will perform a self-test and display the idle screen.
- Apagado: Mantenga presionado el rojo CANCELAR key until the terminal powers down.
6.2 Procesamiento de transacciones
Follow the prompts on the terminal display for each transaction type.
- Tarjeta con chip EMV: Insert the chip card into the EMV slot at the bottom of the terminal with the chip facing up. Leave the card in place until prompted to remove it.
- Tarjeta de banda magnética: Swipe the card through the magnetic stripe reader on the side of the terminal with the magnetic stripe facing the terminal.
- Contactless (NFC) Transaction: Hold the contactless card or device firmly and flat against the contactless symbol on the terminal's display until the transaction is approved.
6.3 Impresión de recibos
The terminal will automatically print a merchant copy of the receipt upon transaction completion. It may then prompt you to print a customer copy. Use the integrated cutter or tear bar to separate the receipt.
6.4 Basic Menu Navigation
Use the function keys (F1-F4), arrow keys, and the green INGRESAR y rojo CANCELAR keys to navigate through menus and confirm or cancel selections.
7. Mantenimiento
7.1 Limpieza del terminal
- Desconecte el cable de alimentación antes de limpiar.
- Utilice un paño suave y ligeramente húmedo.amp, lint-free cloth to wipe the exterior of the terminal.
- No utilice limpiadores abrasivos, disolventes ni aerosoles.
- For card reader slots, use a specialized card reader cleaning card if available.
7.2 Reemplazo del rollo de papel
Refer to Section 5.3 for detailed instructions on loading a new paper roll.
7.3 actualizaciones de firmware
Firmware updates are typically managed by your payment processor or service provider. Do not attempt to update the firmware without their guidance.
8. Solución de problemas
This section addresses common issues you might encounter with your Vx520 terminal.
| Problema | Posible causa | Solución |
|---|---|---|
| El terminal no se enciende | Cable de alimentación desconectado; Problema con la toma de corriente | Check power cord connection to terminal and outlet; Try a different outlet. |
| Card read error (magnetic stripe) | Card swiped incorrectly; Damaged card; Dirty reader | Re-swipe the card smoothly and consistently; Try a different card; Clean the magnetic stripe reader. |
| Chip card not reading | Card inserted incorrectly; Damaged chip; Dirty reader | Ensure card is fully inserted with chip facing up; Try a different card; Clean the EMV chip reader. |
| La impresora no imprime | No paper; Paper jammed; Printer cover not closed properly | Load new paper roll (Section 5.3); Clear any paper jams; Ensure printer cover is securely closed. |
| Error de comunicación | Network cable disconnected; Network issue | Check Ethernet or telephone line connection; Contact your network administrator or service provider. |
9. Especificaciones
Technical specifications for the Verifone Vx520 terminal:
- Nombre del modelo: Vx520
- Serie de modelos: Vx
- Fabricante: Verifone
- Peso del artículo: 2.07 libras
- Dimensiones del paquete: 10.55 x 7.56 x 3.31 pulgadas
- Capacidad de almacenamiento de memoria: 64 MB
- Cantidad de procesadores: 1
- Tecnología de conectividad: NFC
- Interfaz de hardware: PCI
- Método de control: Tocar
- Tecnología de impresión: Térmico
- Salida de la impresora: Monocromo
- Tipo de tinta de impresora: Transferencia térmica
- Capacidad máxima de hoja de entrada: 50
- Tamaños de medios admitidos: A4
- Tamaño máximo de medio: A4
- Tamaño de la hoja: 21.59 centímetros
- Resolución máxima de impresión en blanco y negro: 240 ppp
- Medios de comunicación impresos: Etiquetas
- Additional Printer functions: Sólo impresión
- Impresión a doble cara: No
- Dúplex: símplex
- Característica especial: Magnético
- Color: Plata
- Usos específicos del producto: Negocio
- Baterías: 1 Se requieren baterías de iones de litio.
- Código postal: 669909984073
- GTIN: 669909984073
10. Garantía y soporte
The Verifone Vx520 terminal comes with a garantía limitada. For specific details regarding warranty coverage, duration, and terms, please refer to the warranty documentation provided at the time of purchase or contact your reseller.
For technical support, service, or further assistance, please contact your payment processor or the authorized Verifone reseller from whom you purchased the device. You may also visit the official Verifone website for general product information and support resources: www.verifone.com