Poly (Plantronics + Polycom) Blackwire 3320 USB-A (213934-01)

Manual del usuario de los auriculares Poly Blackwire 3320 USB-A

Model: Blackwire 3320 USB-A (213934-01)

Marca: Poly (Plantronics + Polycom)

Producto terminadoview

The Poly Blackwire 3320 USB-A is a wired, dual-ear (stereo) headset designed for clear communication and audio playback. It features a boom microphone for voice clarity and connects to your PC, Mac, or cell phone via USB-A. This headset is optimized for use with various communication platforms, including Teams and Zoom, offering a reliable and comfortable audio solution for professionals.

Poly Blackwire 3320 USB-A Stereo Headset with inline controls and USB-A connector

Image: The Poly Blackwire 3320 USB-A stereo headset, showing the over-ear design, adjustable boom microphone, and the inline control unit with a USB-A connector.

¿Qué hay en la caja?

The Blackwire 3320 USB-A package typically includes the following components:

  • Poly Blackwire 3320 USB-A Wired Stereo Headset

Configuración

Setting up your Blackwire 3320 USB-A headset is a straightforward process. No additional software or drivers are typically required for basic functionality.

Conexión a su dispositivo

  1. Identify the USB-A Port: Locate an available USB-A port on your computer (PC or Mac) or compatible cell phone adapter.
  2. Conecte los auriculares: Insert the USB-A connector of your Blackwire 3320 headset firmly into the USB-A port.
  3. Reconocimiento del sistema: Your operating system should automatically detect the headset and install any necessary generic drivers. This may take a few moments.
  4. Seleccionar como dispositivo de audio: In your computer's sound settings or your communication application (e.g., Teams, Zoom), select "Poly Blackwire 3320" as your default audio input (microphone) and output (speaker) device.
Diagram showing headset dimensions and a hand for scale

Image: A diagram illustrating the approximate dimensions of the headset, indicating its compact size and fit.

Instrucciones de funcionamiento

The Blackwire 3320 features an inline control unit for easy management of calls and audio settings.

Cómo usar los auriculares

  • Ajuste la diadema para lograr un calce cómodo sobre su cabeza.
  • Position the ear cushions over your ears. The speakers can pivot 180 degrees for optimal positioning.
  • Position the flexible microphone boom approximately two finger-widths from the corner of your mouth for best voice pickup.

Inline Control Unit Functions

The inline control unit provides quick access to essential call and audio functions:

  • Botón de subir volumen (+): Presione para aumentar el volumen de escucha.
  • Botón para bajar el volumen (-): Presione para disminuir el volumen de escucha.
  • Botón de silencio: Press to mute or unmute the microphone during a call. A red indicator light on the control unit typically signifies mute.
  • Call Control Button (Phone Icon):
    • Presione para contestar una llamada entrante.
    • Press to end an active call.
    • Press to make a call (if supported by your application).

Mantenimiento

Proper care and maintenance will extend the life of your Blackwire 3320 headset.

  • Limpieza: Use a soft, dry, lint-free cloth to clean the headset. For ear cushions, a slightly damp cloth with mild soap can be used, but ensure they are completely dry before use. Do not use harsh chemicals or abrasive cleaners.
  • Almacenamiento: Cuando no los use, guarde los auriculares en un lugar limpio y seco, alejados de temperaturas extremas y de la luz solar directa. Evite que el cable se enrede.
  • Cuidado de cables: No tire del cable para desconectar los auriculares. Sujete siempre el conector USB. Evite dobleces o torceduras pronunciadas en el cable.

Solución de problemas

If you encounter issues with your Blackwire 3320 headset, refer to the following common problems and solutions:

ProblemaPosible solución
No audio from headset speakers.
  • Ensure the headset is securely plugged into the USB-A port.
  • Check your computer's sound settings to ensure "Poly Blackwire 3320" is selected as the default playback device.
  • Increase the volume using the inline control unit and your computer's master volume.
  • Try plugging the headset into a different USB-A port.
El micrófono no funciona.
  • Ensure the microphone is not muted (check the inline control unit's mute button and indicator light).
  • Verify that "Poly Blackwire 3320" is selected as the default recording device in your computer's sound settings and communication application.
  • Adjust the microphone boom position closer to your mouth.
  • Test the microphone in a different application or with a different contact.
La calidad del sonido es deficiente o está distorsionada.
  • Asegúrese de que la conexión USB sea estable.
  • Compruebe si hay interferencias de otros dispositivos electrónicos.
  • Actualice los controladores de audio de su computadora si están disponibles.
  • Reduce el volumen si es demasiado alto y provoca distorsión.
Headset not recognized by computer.
  • Pruebe con un puerto USB-A diferente en su computadora.
  • Restart your computer with the headset connected.
  • Check Device Manager (Windows) or System Information (Mac) to see if the headset is listed.

Presupuesto

CaracterísticaDetalle
Nombre del modeloBlackwire 3320 USB-A
Número de modelo213934-01
Tecnología de conectividadCon cable (USB-A)
Estilo de usoDual-ear (Stereo), Over-the-head
MicrófonoFlexible Noise-Canceling Boom Mic
Rendimiento de audioWideband audio, Enhanced Digital Signal Processing (DSP)
SoundGuard TechnologyAcoustic limiting for protection against sounds above 118 dBA
Rango de frecuencia20 Hz - 20,000 Hz
ControlesInline control unit (Volume Up/Down, Mute, Call Answer/End)
Longitud del cable7 pies
Peso del artículo4.6 onzas (130 gramos)
Dispositivos compatiblesPC, Mac, Cellphones (via USB-A)

Información de garantía

The Poly Blackwire 3320 USB-A headset comes with a Garantía global de 2 año. This warranty covers defects in materials and workmanship under normal use. Please retain your proof of purchase for warranty claims. For specific terms and conditions, refer to the official Poly warranty documentation or contact Poly support.

Apoyo

For further assistance, technical support, or to access additional resources, please visit the official Poly support websitio o su tienda de marca:

You may also find updated drivers or firmware on the official Poly website to ensure optimal performance of your headset.

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