Volcora 80mm Thermal Receipt Printer User Manual

1. Introducción

This manual provides instructions for the installation, operation, and maintenance of your Volcora 80mm Thermal Receipt Printer. This high-speed POS printer features an auto-cutter and offers USB and Ethernet connectivity, making it suitable for various business environments.

2. Información de seguridad

• Asegúrese de que la impresora esté conectada a una toma de corriente con conexión a tierra.
• No exponga la impresora al agua ni a la humedad excesiva.
• Evite colocar la impresora bajo la luz solar directa o cerca de fuentes de calor.
• Utilice únicamente rollos de papel térmico especificados.
• Do not attempt to open or repair the printer yourself. Contact qualified service personnel.

3. Contenido del paquete

Verifique que todos los artículos estén presentes en el paquete:

Image: Package contents including the printer, power adapter, paper roller, USB cable, CD, manual, and sample receipt paper.

• Impresora térmica de recibos
• Adaptador de corriente
• Rodillo de papel
• Cable USB
• CD (for drivers and software)
• Manual de usuario
• Sample Receipt Paper Roll

4. Producto terminadoview

4.1. Printer Components and Interfaces

Image: Rear interfaces of the printer, including LAN (A), USB (B), RJ11 cash drawer (C), and Power (D) ports.

Imagen: Varias views of the printer, showing indicator lights for Power, Error, Paper, and a Feed button.

The printer features multiple connectivity options and indicator lights for easy status monitoring:

• Puerto LAN: Para conexión Ethernet.
• Puerto USB: Para conexión directa a una computadora.
• Puerto RJ11: Para conectar un cajón portamonedas.
• Puerto de alimentación: Para conectar el adaptador de corriente.
• Luces indicadoras: Power, Error, and Paper status.
• Botón de alimentación: To advance paper manually.

5. Configuración

5.1. Conexión de la impresora

1. Conecte el adaptador de corriente al puerto de alimentación de la impresora y luego a una toma de corriente.
2. Connect the USB cable from the printer to your computer, or connect an Ethernet cable from the printer to your network router/switch.
3. If connecting a cash drawer, use the RJ11 cable to connect it to the printer's cash drawer port.

5.2. Carga de papel térmico

Image: Open printer showing the large paper roll capacity and sensors for paper out, cover open, cutter jam, and paper jam.

1. Open the printer cover by pressing the release button.
2. Insert a new 80mm thermal paper roll into the paper compartment, ensuring the paper feeds from the bottom and the leading edge extends past the cutter.
3. Cierre la cubierta de la impresora firmemente hasta que encaje en su lugar.

5.3. Driver Installation and Software Compatibility

Image: Compatibility matrix indicating supported operating systems (Windows, MacOS, Linux, VirtualCom, Android, RaspberryPi, iOS) for USB, USB+Ethernet, and USB+WiFi interfaces.

Image: List of compatible POS systems (Loyverse, SumUp, Gloria Food, FoodZaps, TabShop POS, POSAPP.vn POS, Olsera POS, KaHero POS) and non-compatible systems (Toast, Ubereats, Grubhub, Doordash, Postmates, Clover, Shopify). Note for Square support is also included.

Install the necessary drivers from the provided CD or download them from the Volcora support website. The printer supports:

• Interfaz Ethernet: Windows, Mac OS, Linux, VirtualCom, Android, RaspberryPi, and iOS.
• Interfaz USB: Windows, Mac OS, Linux, VirtualCom, and Android.

Nota: This printer does not support Bluetooth or WiFi printing (unless a specific WiFi variant is purchased). For custom applications on iOS and Android via Ethernet, an SDK is required.

POS Software Compatibility:

• Compatible: Loyverse, SumUp, Gloria Food, FoodZaps, TabShop POS, POSAPP.vn POS, Olsera POS, KaHero POS.
• No compatible: Ubereats, Grubhub, Doordash, Postmates, Clover, Shopify, Toast.
• For Square support, please contact Volcora customer support.

6. Operación

6.1. Impresión básica

Image: Printer in operation, demonstrating fast printing at 260mm/s and the auto-cutter function.

Imagen: Example of a high-resolution receipt printout (576 dots/line).

Once connected and drivers are installed, send print commands from your POS software or application. The printer will automatically print and cut receipts at a speed of up to 260mm/s.

6.2. Instalación de montaje en pared

Image: The printer can be used as a desktop unit with non-slip rubber feet or wall-mounted using the two hanging holes at the bottom.

The printer includes two hanging holes at the bottom for wall mounting. Securely attach the printer to a wall using appropriate hardware (not included) to save counter space, especially in kitchen environments.

7. Mantenimiento

7.1. Limpieza de la impresora

• Limpie periódicamente el exterior de la impresora con un paño suave y seco.
• To clean the thermal print head, use an alcohol swab or a specialized thermal printer cleaning pen. Ensure the printer is off and cooled down before cleaning.

7.2. Thermal Print Head Care

The thermal print head is a critical component. Proper maintenance is essential to prevent faded text and ensure print quality. Clean the print head regularly, especially after changing paper rolls or if print quality degrades.

7.3. Reemplazo del rollo de papel

Replace the thermal paper roll when the paper-out indicator lights up or when the end of the roll is near. Follow the paper loading instructions in Section 5.2.

8. Solución de problemas

8.1. Problemas comunes y soluciones

8.2. Indicadores de error

Refer to the indicator lights on the printer for status:

• Luz de encendido: Indica el estado de energía.
• Luz de papel: Indicates paper-out or paper jam.
• Luz de error: Indicates a general error. Consult the manual or support for specific error codes if available.

9. Especificaciones

10. Garantía y soporte

10.1. Información de garantía

All Volcora products are backed by a limited lifetime warranty. Please retain your proof of purchase for warranty claims.

10.2. Atención al cliente

For assistance with setup, connection, compatibility, or any other product-related issues, please contact Volcora customer support. Our team is based in the United States and ready to help.

Apoyo Websitio: volcora.com/pages/support-center