Volcora 80mm Thermal Receipt Printer (USB/Ethernet) Instruction Manual

1. Introducción

This manual provides detailed instructions for the setup, operation, maintenance, and troubleshooting of your Volcora 80mm Thermal Receipt Printer. This printer is designed for Point-of-Sale (POS) applications, offering fast and efficient thermal printing with an auto-cutter. It supports USB and Ethernet connectivity and is compatible with Android, Windows, and Linux operating systems.

2. Información de seguridad

• Asegúrese de que la impresora esté conectada a una toma de corriente con conexión a tierra.
• No exponga la impresora al agua ni a la humedad excesiva.
• Evite colocar la impresora bajo la luz solar directa o cerca de fuentes de calor.
• Utilice únicamente el adaptador de corriente proporcionado con la impresora.
• Mantenga la impresora fuera del alcance de los niños.
• No intente desmontar ni reparar la impresora usted mismo. Contacte con el servicio de atención al cliente para obtener ayuda.

3. Contenido del paquete

Verifique que todos los artículos estén presentes en el paquete:

• Volcora 80mm Thermal Receipt Printer
• Cable de alimentación
• Cable USB
• Test Paper Roll
• CD de instalación

Figure 3.1: Package Contents. The image displays the Volcora Thermal Receipt Printer along with its accessories: a power cord, a USB cable, a roll of test paper, and an installation CD.

4. Producto terminadoview

4.1. Puertos y botones

Figure 4.1: Printer Ports and Buttons. This image illustrates the rear ports including Power Supply, Ethernet Port, Cash Drawer Port (6Pin RJ11), and USB Port. It also shows the front panel with Power LED, Error LED, Paper LED, Feed Button, and Cover Open Button.

• Puerto de fuente de alimentación: Se conecta al adaptador de corriente.
• Puerto Ethernet: For network connectivity (LAN).
• Cash Drawer Port (6Pin RJ11): Se conecta a un cajón de efectivo.
• Puerto USB: Para conexión directa a una computadora.
• LED de encendido: Indica el estado de energía.
• LED de error: Indicates printer errors.
• Paper LED: Indicates paper status (e.g., low paper).
• Botón de alimentación: Alimenta el papel manualmente.
• Botón de apertura de tapa: Releases the printer cover to access the paper roll.

Figura 4.2: Múltiples views of the Volcora Thermal Receipt Printer, showing its compact design and various connection points.

5. Configuración

5.1. Unboxing and Connecting

1. Desempaque la impresora y retire todos los materiales de embalaje.
2. Conecte el adaptador de corriente a la impresora y luego a una toma de corriente.
3. Connect the printer to your Windows PC using the provided USB cable.

5.2. Instalación del rollo de papel

1. Press the Cover Open Button to open the printer cover.
2. Inserte el rollo de papel térmico con la cara de impresión hacia arriba.
3. Saque un trozo pequeño de papel más allá del cortador.
4. Cierre la cubierta de la impresora firmemente hasta que encaje en su lugar.

5.3. Instalación del controlador (Windows)

1. Download the latest driver for Windows from the Volcora support websitio: volcora.com/support.
2. Descomprima el archivo descargado file y ejecute el instalador del controlador.
3. Follow the on-screen prompts, agreeing to the license and selecting your printer model (e.g., 500108).
4. Ensure the printer is connected via USB during installation.
5. After successful installation, the printer should be recognized in your computer's "Printers & scanners" settings.

Figure 5.2: Easy Installation Steps. This diagram outlines the four main steps: Download drivers, Install drivers, Connect the printer, and Test print.

5.4. Network Configuration (Ethernet)

If you are using the Ethernet connection, you may need to configure the printer's IP address to match your network's subnet. This can be done using the Setting Tool software.

1. First, identify your PC's IP address and subnet mask.
2. Perform a printer self-test (see Section 6.2) to get the printer's current IP address.
3. If the printer's IP is not in the same subnet as your PC, you will need to adjust either the PC's IP or the printer's IP.
4. Open the Setting Tool software (available from volcora.com/support).
5. Select the printer model and choose 'NET' for the port type.
6. Enter the printer's current IP address and click 'Get Param' to retrieve its network settings.
7. Modify the IP address, subnet mask, and gateway to align with your network configuration.
8. Click 'Set' to apply the new settings to the printer.
9. Perform another self-test to confirm the IP address has been updated.

5.5. Opciones de colocación

Figure 5.3: Multiple Use & Placement. The printer can be wall-mounted for kitchen use or placed on a counter for receipt printing.

6. Instrucciones de funcionamiento

6.1. Impresión básica

Once the printer is connected and drivers are installed, you can print receipts from your POS software or any application that supports printing. The printer features a 203 dpi resolution for clear prints and an auto-cutter for efficient receipt handling.

Figure 6.1: Efficient Printing. This image highlights the printer's fast print speed, low noise operation, and clear 203 dpi output, showing a receipt with a QR code and a barcode.

The printer supports various barcode types including UPC-A, UPC-E, EAN13, EAN8, CODE39, ITF25, CODABAR, CODE93, CODE128, QRCODE, PDF417, and Data matrix.

• Volcora test QRcode
• VolcoraTest128
• 1234567891231
• 0123456789128

6.2. Printer Self-Test

A self-test prints the printer's configuration, including its IP address (if connected via Ethernet), and confirms basic functionality.

1. Asegúrese de que la impresora esté apagada.
2. Press and hold the "Feed" button.
3. While holding the "Feed" button, power on the printer.
4. Continue holding the "Feed" button for approximately 5 seconds until the self-test page begins to print.

6.3. Compatibilidad

The Volcora Thermal Receipt Printer is compatible with various POS systems and operating environments. It supports ESC/POS commands.

Figure 6.2: Printer Compatibility. This chart lists compatible POS systems such as Loyverse, SumUp, Gloria Food, FoodZaps, TabShop POS, POSAPP.vn POS, Olsera POS, and KaHero POS. It also lists systems that are not compatible, including Square, Toast, Ubereats, Grubhub, Doordash, Postmates, Clover, and Shopify.

Sistemas operativos compatibles: Android, Windows, Linux. (Note: A software development kit (SDK) is required for custom application development on Ethernet-supported systems, including Windows, Linux, and MAC.)

No compatible con: Delivery platforms or POS applications such as Ubereats, Grubhub, Doordash, Postmates, Square, Clover, or Shopify. Does not offer Bluetooth or WiFi printing options.

Figure 6.3: Detailed Compatibility Table. This table shows compatibility for USB and Serial connections across various operating systems (Windows, Mac OS, Linux, Android, iOS) and notes about SDK and ESC/POS commands.

7. Mantenimiento

7.1. Limpieza

• Regularly clean the printer's exterior with a soft, damp paño.
• To clean the thermal print head, use an alcohol swab. Ensure the printer is off and cool before cleaning.
• Retire cualquier polvo o residuo de papel de la ruta del papel.

8. Solución de problemas

8.1. Problemas comunes y soluciones

For further assistance, refer to the Volcora support center or contact customer service.

9. Especificaciones

10. Garantía

This Volcora Thermal Receipt Printer comes with a Garantía limitada. Please refer to the warranty card included in your package or visit the Volcora support websitio para conocer los términos y condiciones detallados.

11. Atención al cliente

For additional assistance, troubleshooting, or to download drivers and tools, please use the following resources:

• Volcora Help Portal: https://help.volcora.com
• Download Support Center: https://volcora.com/support
• Correo electrónico de atención al cliente: soporte@volcora.com

Our U.S. based customer support team is available to assist with any integration issues.