Manual de usuario de la aplicación cam720

While the provided manual focuses on the initial Wi-Fi setup and installation, connecting to Amazon Alexa typically involves the following steps for cam720 compatible devices:

1. Configuración inicial completa: Ensure your camera is fully configured and viewable within the cam720 app en tu teléfono inteligente.
2. Abra la aplicación Alexa: Abra la aplicación Amazon Alexa en su dispositivo móvil.
3. Habilitar habilidad: Go to "More" > "Skills & Games" and search for "cam720" or the manufacturer name "Jooan".
4. Cuentas de enlace: Tap "Enable to Use" and log in using your cam720 app credentials to link your camera account to Alexa.
5. Descubrir dispositivos: Once linked, ask Alexa to "Discover my devices" or follow the prompts in the Alexa app to find your camera.

If you encounter issues, ensure your camera firmware is up to date within the cam720 app settings. For further technical assistance, you can contact the manufacturer at TechnicalReply@qacctv.com.

To connect a second phone to your cámara720 camera without logging out of your primary account, you should use the Compartir feature rather than logging into the same account on both devices. Logging into the same account on multiple phones will often cause the app to log out of the previous session for security reasons.

Follow these steps to share access:

1. On the second phone: Download the cam720 app and register a new, separate account.
2. On the primary phone (the one already connected to the camera):
   • Open the app and find the Compartir option (usually found in the device settings or a share icon on the device list).
   • Enter the account name or scan the QR code of the second account que acabas de crear.
3. On the second phone: Accept the sharing invitation.

This method allows both phones to view the camera simultaneously without interfering with each other's login sessions. If you encounter further issues, you can contact the developer's technical support at TechnicalReply@qacctv.com.

Note: Ensure both phones are using the latest version of the app for the best compatibility.

Russian Translation (Summary): Чтобы подключить второй телефон, не выходя из первого аккаунта, создайте новый аккаунт на втором телефоне. Затем на основном телефоне воспользуйтесь функцией "Share" (Поделиться), чтобы отправить приглашение на второй аккаунт. Не используйте один и тот же логин на двух устройствах одновременно.

If you are not receiving alert messages or notifications in the cam720 app, please check the following settings and troubleshooting steps:

• Enable Region Detection: Ensure that motion detection and audible alarms are configured in the app. Go to the camera settings to set up "region detection" for human activity or environmental anomalies.
• Comprobar los permisos de la aplicación: Ensure your smartphone has granted the cam720 app permission to send push notifications and access your network/GPS.
• Actualizaciones de firmware: Check if there is a pending firmware update for your camera. Some users have reported notification issues that require a firmware refresh, though you may need to be close to your router to complete the update successfully.
• Conexión de red: Ensure your camera is connected to a stable 2.4G or 5G Wi-Fi network (note that some models only support 2.4GHz). A weak signal can cause delays or failures in sending alert messages.
• Contactar con soporte: If the issue persists, the manufacturer provides technical support via email at TechnicalReply@qacctv.com.

Based on the cam720 manual and app interface, here are the steps to troubleshoot a 4G/SIM card connection:

• Select the Correct Mode: When adding the device in the app, ensure you click the "+" icon and specifically choose "Add 4G device" (as shown in the app's connection menu) rather than the WiFi connection option.
• Check SIM Compatibility: Ensure the Orange SIM card is active, has a data plan, and the PIN code lock is disabled. Most security cameras require the SIM PIN to be removed (via a smartphone) before being inserted into the camera.
• Reiniciar el dispositivo: If the camera does not recognize the network, press and hold the Botón de reinicio for 5-10 seconds until you hear the "Di-" sound. Wait for the camera to play the sound six times to indicate a successful reset before trying the setup again.
• Contactar con soporte: If the Orange network specifically fails to connect, you may need to configure APN settings or check regional compatibility. You can contact the technical support team at TechnicalReply@qacctv.com or wendy@qacctv.com para obtener más ayuda.