1. Introducción y másview
The Snom 320 IP Phone is a powerful and affordable SIP business telephone designed for general office and knowledge-worker environments. It features a built-in full-duplex speakerphone and supports three-party conference bridging. The 2 x 24 semi-graphic LCD display and menu-driven user interface facilitate easy feature management and custom branding.
This manual provides comprehensive instructions for setting up, operating, and maintaining your Snom 320 IP Phone to ensure optimal performance and longevity.
Figura 1.1: Frente view of the Snom 320 IP Phone, showing the display, keypad, and programmable function keys.
2. Características principales
- Two-line display: Semi-graphic LCD display for clear information.
- 47 keys, 13 LEDs: Comprehensive keypad and indicator lights for various functions.
- 12 programmable function keys: Customizable keys with LEDs for flexible trunk-access and busy lamp field (BLF) configuration.
- Dual Ethernet connection: Allows for network pass-through to a computer.
- Alimentación a través de Ethernet (PoE): Supports power delivery through the Ethernet cable, simplifying installation.
- Full-duplex speakerphone: Para comunicación manos libres.
- Three-party conference bridging: Built-in capability for conference calls.
3. Contenido del paquete
Please verify that all items listed below are included in your Snom 320 IP Phone package. If any items are missing or damaged, please contact your vendor.
Figure 3.1: Components included with the Snom 320 IP Phone, showing the phone unit, handset, handset cord, Ethernet cable, and phone stand.
- Snom 320 IP Phone unit
- Auricular
- Cable del auricular
- Cable Ethernet (RJ45)
- Soporte para teléfono
4. Configuración
- Coloque el soporte del teléfono: Align the stand with the slots on the bottom of the phone unit and snap it into place. Ensure it is securely attached.
- Conectar el teléfono: Plug one end of the coiled handset cord into the port labeled with a handset icon on the side of the phone unit. Plug the other end into the base of the handset.
- Conectarse a la red:
- Locate the "LAN" port on the back of the phone.
- Connect one end of the provided Ethernet cable to the "LAN" port.
- Connect the other end of the Ethernet cable to an available Ethernet port on your network switch or router.
- If using Power over Ethernet (PoE), the phone will power on automatically.
- Conectar la alimentación (si no utiliza PoE): If your network does not provide PoE, connect a compatible power adapter (sold separately) to the power input port on the back of the phone and then to a power outlet.
- Arranque inicial: The phone will power on and begin its boot-up sequence. The display will show status messages. Once connected to the network, it will attempt to obtain an IP address and register with your SIP server.
Figure 4.1: Snom 320 IP Phone showing the Ethernet cable connection point.
5. Instrucciones de funcionamiento
5.1 Realizar y recibir llamadas
- Hacer una llamada: Lift the handset, press the speakerphone button, or connect a headset. Dial the desired number using the keypad. Press the ✓ (check mark) button or wait for the call to connect automatically.
- Para recibir una llamada: When the phone rings, lift the handset, press the speakerphone button, or press the flashing line key.
- Para finalizar una llamada: Replace the handset, press the speakerphone button again, or press the X (cancel) button.
5.2 Using Programmable Function Keys
The Snom 320 features 12 programmable keys with LEDs on the right side of the phone. These keys can be configured for various functions such as speed dial, busy lamp field (BLF), line appearance, or feature access codes. Your system administrator typically configures these keys.
- De marcación rápida: Press the assigned key to dial a pre-programmed number.
- Ocupado Lamp Campo (BLF): The LED next to the key indicates the status of another extension (e.g., green for available, red for busy, flashing for ringing).
- Line Key: Press to select an available line for making a call or to answer an incoming call on that line.
5.3 Pantalla y navegación del menú
The 2 x 24 semi-graphic LCD display shows call information, menu options, and status indicators. Use the navigation cluster (up, down, left, right arrows, and central ✓ button) to navigate through menus and select options.
- Botón de menú: Press to access the main menu for settings and features.
- Teclas de flecha: Navigate through menu options or scroll through lists.
- ✓ Button: Seleccione una opción o confirme una acción.
- Botón X: Cancel an action or go back to the previous screen.
6. Mantenimiento
Proper maintenance ensures the longevity and optimal performance of your Snom 320 IP Phone.
- Limpieza: Utilice un paño suave, seco y sin pelusa para limpiar la superficie y la pantalla del teléfono. Para manchas difíciles, limpie ligeramenteampen the cloth with water. Avoid using harsh chemicals, abrasive cleaners, or solvents, as these can damage the phone's finish.
- Eliminación de polvo: Regularly wipe down the phone to prevent dust buildup, especially around the speaker and microphone grilles.
- Condiciones ambientales: Keep the phone away from direct sunlight, excessive heat sources, and high humidity. Ensure it is placed on a stable surface to prevent accidental falls.
- Manejo del cable: Ensure all cords (handset, Ethernet) are not tangled or pinched, which can lead to damage over time.
7. Solución de problemas
This section addresses common issues you might encounter with your Snom 320 IP Phone. For more complex problems, please contact your IT support or the manufacturer.
| Problema | Posible causa | Solución |
|---|---|---|
| El teléfono no se enciende. | No power from PoE or power adapter not connected/faulty. | Check Ethernet cable connection to the "LAN" port. If not using PoE, ensure power adapter is securely connected and outlet is functional. |
| No hay tono de marcado / No puedo realizar ni recibir llamadas. | Network connection issue, SIP registration failure, or incorrect configuration. | Verify Ethernet cable is securely connected. Check network status on the phone's display. Restart the phone by unplugging and re-plugging the power/Ethernet cable. Contact your IT administrator to verify SIP registration and network settings. |
| La pantalla está en blanco o congelada. | Software glitch or power issue. | Perform a power cycle: unplug the power/Ethernet cable, wait 10 seconds, then plug it back in. If the issue persists, contact support. |
| Mala calidad de audio (eco, estática). | Handset/headset connection, network congestion, or faulty hardware. | Ensure handset/headset cord is fully inserted. Try using the speakerphone to isolate the issue. Check network bandwidth. If problem persists, contact support. |
8. Especificaciones
| Dimensiones del producto | 9.84 x 7.87 x 4.72 pulgadas |
| Peso del artículo | 2.03 libras (920 gramos) |
| Número de modelo | snom320 |
| ASIN | B000FIHMSK |
| Fabricante | Tecnología SNOM |
| Color | Negro |
| Tipo de teléfono | Cortado |
| Fuente de poder | Corded Electric (supports Power over Ethernet) |
| Dispositivos compatibles | VoIP services, computer systems, PSTN, ISDN |
| Mostrar | 2 x 24 semi-graphic LCD |
| Teclas programables | 12 with LEDs |
9. Garantía y soporte
The Snom 320 IP Phone comes with a standard manufacturer's warranty. For specific details regarding warranty coverage, duration, and terms, please refer to the warranty card included with your product or visit the official Snom websitio.
For technical support, troubleshooting assistance beyond this manual, or to inquire about replacement parts, please contact your product vendor or visit the official Snom support portal:
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