POLY OBi202 VoIP Phone Adapter User Manual

1. Producto terminadoview

The OBi202 is a versatile VoIP Telephone Adapter designed to manage both digital and analog communication needs. It features two on-board phone connections and supports up to four VoIP services, including SIP Internet phone services. This device enables users to make and receive phone calls and faxes, and to bridge mobile, fixed-line, and Internet telephone services. The OBi202 also supports the T.38 fax standard for reliable facsimile transmissions over the Internet.

Important Note: Google Voice support for this device ceased after May 15, 2014.

2. Contenido del paquete

Verify that all items listed below are included in your OBi202 package:

• OBi202 VoIP Gateway
• Adaptador de corriente (DC 12V)
• Cable Ethernet
• Guía de inicio rápido

Figura 2.1: OBi202 VoIP Phone Adapter and its accessories.

3. Dispositivo terminadoview

Familiarize yourself with the ports and indicators on your OBi202 device.

3.1. Puertos del panel trasero

Figura 3.1: Rear panel of the OBi202 with labeled ports.

• Phone 1 (RJ-11): Connects to your primary analog telephone.
• Phone 2 (RJ-11): Connects to your secondary analog telephone.
• Puerto USB: For connecting OBi USB accessories (e.g., OBiWiFi, OBiBT, OBiLINE).
• Red local (RJ-45): Connects to a computer or other network device for local network access.
• Internet (RJ-45): Connects to your broadband modem or router for Internet access.
• Alimentación CC 12 V: Se conecta al adaptador de corriente incluido.

3.2. Top Panel LED Indicators

Figura 3.2: Top panel of the OBi202 with LED indicators.

• LED de encendido: Indica el estado de energía. Verde fijo cuando está encendido.
• LED de Internet: Indicates Internet connection status. Solid green when connected.
• Phone 1 LED: Indicates activity on Phone 1 port. Flashes during calls.
• Phone 2 LED: Indicates activity on Phone 2 port. Flashes during calls.

4. Guía de configuración

Follow these steps to set up your OBi202 VoIP Phone Adapter.

4.1. Conexión inicial del hardware

1. Conecte la electricidad: Plug the DC 12V power adapter into the OBi202's power port and then into a wall outlet. The Power LED should illuminate.
2. Conectarse a Internet: Use the provided Ethernet cable to connect the OBi202's Internet port to an available LAN port on your broadband modem or router. The Internet LED should illuminate.
3. Conectar teléfono(s): Connect your analog telephone(s) to the Teléfono 1 y/o Teléfono 2 ports using standard RJ-11 phone cables.
4. (Optional) Connect to LAN: If you wish to connect a computer or other network device directly to the OBi202, use an Ethernet cable to connect it to the Red local puerto.
5. (Optional) Connect USB Accessory: If using an OBi USB accessory (e.g., OBiWiFi for wireless connectivity, OBiBT for Bluetooth, OBiLINE for PSTN pass-through), plug it into the USB port.

4.2. Online Configuration

The OBi202 requires online configuration to connect to VoIP services.

1. Access OBiTALK Portal: Abrir una web browser on a computer connected to your network and navigate to the OBiTALK portal (usually www.obitalk.com).
2. Crear cuenta/Iniciar sesión: If you are a new user, create an OBiTALK account. Existing users should log in.
3. Agregar dispositivo: Follow the on-screen instructions to add your OBi202 device to your account. This typically involves entering the device's serial number.
4. Configure VoIP Services: Once your device is added, you can configure up to four VoIP service providers (e.g., Anveo, Callcentric, Vitelity, VoIP.ms) through the OBiTALK portal. Select the desired service provider and follow their specific setup instructions.
5. Aplicar configuración: After configuring your services, the settings will be pushed to your OBi202 device. The device may reboot during this process.

5. Instrucciones de funcionamiento

Once configured, your OBi202 is ready for use.

5.1. Realización y recepción de llamadas

• Haciendo una llamada: Pick up your connected analog phone. You should hear a dial tone. Dial the desired phone number. The OBi202 will route the call through your configured VoIP service.
• Recibir una llamada: When an incoming call arrives, your connected phone(s) will ring. Pick up the handset to answer the call.
• Using Multiple Services: If you have multiple VoIP services configured, you may need to dial a prefix (e.g., **1 for Service Provider 1, **2 for Service Provider 2) before the phone number, depending on your OBiTALK configuration. Refer to your OBiTALK portal settings for specific dialing rules.

5.2. Características principales

• VoIP ATA Support: Supports up to 4 VoIP accounts (SIP) for various BYOD services.
• OBi Calling Features: Includes Caller ID, Call Forward, Anonymous Caller Blocking, Message Waiting Indication, and Three-Way Conference Calling.
• OBiTALK Portal: Manage your OBi device, connect to other OBi endpoints, add services, and utilize speed dial for up to 99 OBi endpoints or phone numbers.
• Free OBiTALK Network Calls: Make free calls to other OBi devices or use the free OBiON applications for iPhone and Android.
• T.38 Fax Standard: Supports reliable fax transmissions over the Internet.
• USB Accessory Support: Compatible with OBiWiFi, OBiBT, and OBiLINE accessories for extended functionality.

6. Solución de problemas

This section addresses common issues you might encounter with your OBi202.

6.1. Sin tono de marcado

• Comprobar potencia: Ensure the OBi202 is powered on and the Power LED is solid green.
• Comprobar conexión a Internet: Verify that the Internet LED is solid green, indicating an active connection. If not, check your modem/router and Ethernet cable.
• Conexión telefónica: Ensure your analog phone is correctly plugged into the Phone 1 or Phone 2 port.
• Configuración del servicio: Log into your OBiTALK portal to confirm that your VoIP services are correctly configured and registered.
• Reiniciar dispositivo: Unplug the power adapter from the OBi202, wait 10 seconds, and plug it back in.

6.2. Mala calidad de llamada (eco, estática, llamadas interrumpidas)

• Ancho de banda de Internet: Ensure your internet connection has sufficient bandwidth, especially during other network activities (streaming, downloads).
• Router QoS: If your router supports Quality of Service (QoS), configure it to prioritize VoIP traffic.
• Conexión Ethernet: Use a wired Ethernet connection for the OBi202 instead of Wi-Fi (if using OBiWiFi) for optimal stability.
• VoIP Service Provider: Contact your VoIP service provider to check for any service issues or recommended settings.

6.3. No puedo hacer ni recibir llamadas

• Service Registration: Check the OBiTALK portal to ensure your VoIP services are registered and active.
• Dialing Plan: Verify your dialing plan in the OBiTALK portal. Incorrect dialing rules can prevent calls.
• Configuración del firewall: Ensure your router's firewall is not blocking necessary VoIP ports. Consult your router's manual for port forwarding or firewall settings.

6.4. Fax Transmission Issues (T.38)

• T.38 Support: Confirm that your VoIP service provider fully supports the T.38 fax standard.
• Fax Machine Settings: Reduce the baud rate on your fax machine to a lower speed (e.g., 9600 bps) and disable Error Correction Mode (ECM).
• Dedicated Line: If possible, use a dedicated phone line for faxing to minimize interference.

7. Especificaciones técnicas

8. Mantenimiento

To ensure optimal performance and longevity of your OBi202 device, consider the following maintenance tips:

• Mantener ventilado: Ensure the device is placed in a location with adequate airflow to prevent overheating.
• Limpiar suavemente: Utilice un paño suave y seco para limpiar el exterior del dispositivo. Evite limpiadores líquidos o materiales abrasivos.
• Actualizaciones de firmware: Periodically check the OBiTALK portal for available firmware updates. Keeping your device's firmware up-to-date can improve performance and security.
• Ciclo de energía: Si experimenta problemas menores, un simple ciclo de energía (desenchufar y volver a enchufar el adaptador de corriente) a menudo puede resolverlos.

9. Información de soporte y garantía

For technical assistance, product support, or warranty inquiries, please refer to the official POLY (formerly Obihai Technology, Inc.) support channels.

• Soporte en línea: Visit the official POLY support webSitio para preguntas frecuentes, artículos de base de conocimientos y foros comunitarios.
• Contactar con soporte: Information on how to contact customer service directly can be found on the POLY websitio.
• Garantía: Your OBi202 device is covered by a limited manufacturer's warranty. Details regarding the warranty period and terms can be found in the documentation included with your product or on the POLY support webSitio web. Conserve su comprobante de compra para reclamaciones de garantía.