Manual de usuario de Square Terminal

Introducción

The Square Terminal is an all-in-one device designed for businesses to efficiently process payments and print receipts. It offers a streamlined solution for accepting various payment types, ensuring quick and secure transactions. This manual provides comprehensive instructions for setting up, operating, and maintaining your Square Terminal.

Las características principales incluyen:

• Acceptance of all major credit and debit cards.
• Integrated receipt printer.
• Cordless operation with a built-in, long-lasting battery.
• Fast processing of chip cards.
• 24/7 fraud prevention and phone support.

Figure 1: The Square Terminal, an all-in-one payment device.

Configuración

Follow these steps to set up your Square Terminal for the first time:

1. Desempaquetado: Carefully remove the Square Terminal and its power adapter from the packaging.
2. Conexión de energía: Connect the power adapter to the Square Terminal. The device can be used cordlessly once charged, but initial setup and charging are recommended with the adapter connected.
3. Encendido inicial: Mantenga presionado el botón de encendido ubicado en el costado del dispositivo hasta que la pantalla se ilumine.
4. Conexión de red: Follow the on-screen prompts to connect your Square Terminal to a Wi-Fi network. A stable internet connection is required for processing payments.
5. Account Setup/Sign-in: Create a new Square account or sign in with an existing one. This process is guided by the on-screen instructions.

Instrucciones de funcionamiento

The Square Terminal supports various payment methods for customer convenience.

Taking Payments

• Chip Cards: Insert the customer's chip card into the slot at the bottom of the terminal. The transaction will process in approximately two seconds.

Figure 2: Inserting a chip card for payment.
• Pagos sin contacto (Tap): Instruct the customer to hold their contactless card or compatible mobile device near the display of the terminal.


Figure 3: Processing a contactless payment by tapping a card.



Figure 4: Processing a contactless payment using a mobile device.

• Swipe Payments (Magstripe): For cards without a chip or contactless capability, swipe the card through the magstripe reader located on the side of the terminal.

Printing Receipts

The Square Terminal has a built-in printer for physical receipts.

• After a successful transaction, the terminal will prompt you to print a receipt.
• Ensure receipt paper is loaded correctly into the printer slot.
• Customers also have the option to receive digital receipts via email or text message.

Figure 5: The Square Terminal generating a printed receipt.

Mantenimiento

• Gestión de la batería: The built-in battery is designed to last all day. Recharge the device using the provided power adapter when the battery level is low.
• Limpieza: Use a soft, dry cloth to clean the exterior of the Square Terminal. Avoid using abrasive cleaners or solvents. For the screen, a microfiber cloth is recommended.
• Consideraciones ambientales: Avoid exposing the device to direct sunlight for extended periods, as this may affect its functionality and lifespan.

Solución de problemas

If you encounter issues with your Square Terminal, consider the following common solutions:

• El dispositivo no se enciende: Ensure the device is properly connected to the power adapter and has been charging for a sufficient period.
• Payment Processing Issues:
  • Verificar una conexión Wi-Fi estable.
  • Asegúrese de que la tarjeta esté insertada o colocada correctamente.
  • Restart the Square Terminal.
• Receipt Printer Not Working:
  • Check if the receipt paper roll is correctly installed and not empty.
  • Ensure there are no paper jams.
• Rendimiento lento: A device restart can often resolve temporary performance issues.

Para obtener más ayuda, consulte la Guía oficial del usuario (PDF) or contact Square support.

Presupuesto

Garantía y soporte

Square provides 24/7 phone support for the Square Terminal. Additionally, the device includes 24/7 fraud prevention to ensure secure transactions.

For specific warranty details, please refer to the documentation included with your purchase or visit the official Square support website. There are no long-term contracts or hidden fees associated with using the Square Terminal for payment processing.