Arris Touchstone TG1682G Wireless Telephony Cable Internet Modem Gateway User Manual

1. Producto terminadoview

The Touchstone TG1682G Telephony Gateway serves as a central hub for your home or office network, providing comprehensive connectivity solutions. It features four Ethernet connections for wired devices and supports 802.11a/b/g/n/ac wireless standards for robust Wi-Fi connectivity. Additionally, this gateway offers up to two independent lines of telephone service, ensuring reliable voice communication. For enhanced home networking, the TG1682G includes integrated MoCA 2.0 capabilities. It is also designed with a Lithium-Ion battery backup option (battery sold separately) to maintain telephone service during power outages.

Características principales:

• Supports Ethernet and 802.11a/b/g/n/ac wireless connections.
• Provides two independent lines of telephone service as well as high speed data.
• DOCSIS 3.0 compliant and backward-compatible with DOCSIS 2.0 or 1.1.
• Integrated MoCA 2.0 home networking (Service Authorization Required).
• Supports speeds up to 640 Mbps (actual speeds may vary).

Figura 1: Frente view of the Arris Touchstone TG1682G Telephony Gateway.

2. Guía de configuración

Follow these steps to set up your Arris Touchstone TG1682G Telephony Gateway and establish your internet and telephone services.

2.1. Contenido del paquete

Antes de comenzar, asegúrese de que todos los componentes estén presentes en el paquete:

• Arris Touchstone TG1682G Telephony Gateway
• Adaptador de corriente
• Cable Ethernet
• Coaxial Cable (may be included or provided by ISP)

Figure 2: Typical package contents for the Xfinity gateway.

Figure 3: Included power and Ethernet cables.

2.2. Conexión de la puerta de enlace

1. Coloque la puerta de enlace: Coloque la puerta de enlace en una ubicación central de su hogar, lejos de obstrucciones y fuentes de calor, para garantizar una cobertura Wi-Fi óptima.
2. Conecte el cable coaxial: Connect one end of the coaxial cable to the Cable In port on the back of the gateway and the other end to a cable wall outlet. Ensure the connection is finger-tight.
3. Conecte la electricidad: Connect the power adapter to the Power port on the gateway and then plug the other end into an electrical outlet. The gateway will begin to power on.
4. Observe las luces indicadoras: Allow several minutes for the gateway to power on and connect to your service provider's network. The indicator lights on the front panel will illuminate as the gateway establishes connections. Refer to the "Operating" section for details on indicator light status.

Figure 4: Front panel indicator lights.

2.3. Activating Your Service

After connecting the gateway, you will need to activate your internet and telephone services with your Internet Service Provider (ISP). This typically involves:

• Visiting your ISP's activation website (often automatically redirected when opening a web navegador).
• Calling your ISP's customer support line.
• Providing the MAC address and serial number of your gateway, usually found on a label on the bottom or back of the device.

Nota: Ensure your ISP supports the Arris Touchstone TG1682G model for activation. Some ISPs may have specific firmware requirements or only support models leased directly from them.

3. Funcionamiento del Gateway

Once activated, your TG1682G gateway provides various connectivity options.

3.1. Luces indicadoras

The front panel lights provide status information:

• Fuerza: Indica el estado de energía. Verde fijo cuando está encendido.
• US/DS (Arriba/Abajo): Indicates connection to the cable network. Solid green when connected. Blinking indicates scanning.
• En línea: Indicates internet connectivity. Solid green when online.
• 2.4 GHz / 5 GHz: Indicate Wi-Fi activity for respective bands. Solid when Wi-Fi is enabled, blinking when data is transferring.
• Teléfono 1 / Teléfono 2: Indicate telephone line status. Solid when active, blinking during calls.
• Batería: Indicates battery backup status (if installed).

3.2. Conectividad WiFi

The gateway broadcasts two Wi-Fi networks: 2.4 GHz and 5 GHz. The network names (SSIDs) and passwords are typically found on a label on the gateway itself. To connect a device:

1. En su dispositivo (teléfono inteligente, computadora portátil, tableta), abra la configuración de Wi-Fi.
2. Select the desired Wi-Fi network (SSID) from the list.
3. Ingrese la contraseña de Wi-Fi (clave de red) cuando se le solicite.

For optimal performance, use the 5 GHz network for devices closer to the gateway and the 2.4 GHz network for devices further away or those requiring broader coverage.

3.3. Conexiones Ethernet

The gateway provides four Gigabit Ethernet ports for wired connections. Use an Ethernet cable to connect devices such as desktop computers, gaming consoles, or smart TVs directly to the gateway for stable and high-speed internet access.

3.4. Telephony Service

Connect your telephone to the TEL 1 or TEL 2 port on the back of the gateway. Ensure your telephone service is activated by your ISP. In case of a power outage, if a battery backup is installed (sold separately), telephone service will continue to function.

4. Mantenimiento

Proper maintenance ensures the longevity and optimal performance of your gateway.

• Limpieza: Gently wipe the exterior of the gateway with a soft, dry cloth. Do not use liquid cleaners or abrasive materials.
• Ventilación: Ensure the gateway is placed in a well-ventilated area. Do not block the ventilation holes.
• Actualizaciones de firmware: Firmware updates are typically managed automatically by your Internet Service Provider. Do not attempt to manually update firmware unless instructed by your ISP.
• Ciclo de potencia: If you experience connectivity issues, a simple power cycle (unplugging the power adapter for 30 seconds and plugging it back in) can often resolve minor problems.

5. Solución de problemas

This section addresses common issues you might encounter with your gateway.

5.1. No hay conexión a Internet

• Comprobar cables: Ensure the coaxial cable and power cable are securely connected.
• Luces indicadoras: Verify that the "US/DS" and "Online" lights are solid green. If not, the gateway may not be connected to the ISP network.
• Ciclo de energía: Unplug the power adapter from the gateway for 30 seconds, then plug it back in. Wait for the lights to stabilize.
• Activación del ISP: Confirm that your service has been fully activated by your Internet Service Provider. Contact your ISP if the issue persists, as the device may need to be provisioned or re-provisioned on their network.

5.2. Slow Internet Speed or Intermittent Connection

• Interferencia de Wi-Fi: Move the gateway away from other electronic devices that might cause interference (e.g., cordless phones, microwaves).
• Intensidad de la señal Wi-Fi: Ensure your devices are within a reasonable range of the gateway. Consider using the 5 GHz band for closer devices.
• Demasiados dispositivos: Excessive devices or high-bandwidth activities (streaming, gaming) can impact performance.
• Ciclo de energía: Perform a power cycle of the gateway.
• Contactar con el ISP: If speeds remain consistently low, contact your ISP to check for network issues or service plan limitations.

5.3. No Dial Tone on Telephone

• Comprobar la conexión del teléfono: Ensure the telephone is securely plugged into the TEL 1 or TEL 2 port.
• Tel Light Status: Verify that the "Tel 1" or "Tel 2" light is solid green.
• Poder Outage: If there's a power outage and no battery backup is installed, telephone service will be unavailable.
• Contactar con el ISP: If the issue persists, contact your ISP to verify your telephone service status.

6. Especificaciones

7. Garantía y soporte

For specific warranty information regarding your Arris Touchstone TG1682G Telephony Gateway, please refer to the documentation provided at the time of purchase or contact the seller directly. Warranty terms can vary based on the point of purchase and regional regulations.

For technical support, service activation, or issues related to your internet and telephone service, please contact your Internet Service Provider (ISP). They are responsible for network provisioning, service delivery, and troubleshooting service-related problems with the gateway.