1. Introducción
This manual provides essential information for the safe and efficient operation, installation, and maintenance of your Hormann SupraMatic E Series 4 Garage Door Opener. Please read these instructions carefully before installation and use to ensure proper function and to prevent injury or damage.
The Hormann SupraMatic E Series 4 is designed for garage doors up to a maximum width of 5500 mm and a door surface area of up to 13.75 m². It is suitable for both up-and-over doors and sectional doors, including wooden doors.
2. Instrucciones de seguridad
ADVERTENCIA: La instalación o el uso incorrectos pueden provocar lesiones graves o daños materiales. Siga siempre las normas de seguridad.
- Ensure all installation steps are performed by qualified personnel or with strict adherence to this manual.
- Mantenga a los niños y a las mascotas alejados del área de la puerta del garaje, especialmente durante su funcionamiento.
- Do not operate the opener if the garage door is damaged or obstructed.
- Inspeccione periódicamente la puerta del garaje y el abridor para detectar signos de desgaste o daños.
- The product is designed for dry indoor environments only.
- Desconecte la energía antes de realizar cualquier mantenimiento o reparación.
3. Contenido del paquete
Verifique que todos los componentes estén presentes antes de comenzar la instalación:
- 1 x SupraMatic E4 Drive Head
- 1 x HSE 4 BS 4-button Hand Transmitter (868 MHz)
- 1 x Connection Cable with Euro Plug
- Hardware de montaje (tornillos, soportes)
- Manual de instrucciones
4. Configuración e instalación
Installation should be performed carefully. Refer to the included diagrams for visual guidance.
4.1 Mounting the Drive Head
Securely mount the drive head to the ceiling or appropriate support structure above the garage door. Ensure it is centered with the door's movement path. The universal fitting is compatible with both up-and-over and sectional doors.
4.2 Connecting the Drive Rail
Attach the drive rail (not included, but compatible with Hormann rails) to the drive head and the garage door. Ensure the rail is level and securely fastened at both ends.
4.3 Conexión eléctrica
Connect the drive head to a standard 230 V - 240 V AC power outlet using the provided connection cable. The motor operates on 24 V DC.
4.4 Programación inicial
The unit features a double 7-segment display for operation and programming. Use the control element with start/stop/pulse buttons and a PRG button for initial setup. Follow the on-screen prompts to set the door's open and close limits.
Figure 1: Hormann SupraMatic E Series 4 Garage Door Opener in operation, showing a car approaching a garage door that is opening via remote control signal. The image illustrates the convenience of remote operation.
5. Instrucciones de funcionamiento
5.1 Hand Transmitter (HSE 4 BS)
The included HSE 4 BS hand transmitter operates on 868 MHz BiSecur technology. Press any of the 4 buttons to open or close the garage door. The transmitter has a structured black surface with chrome caps.
5.2 Conectividad Bluetooth
The opener features an integrated Bluetooth receiver (2.4 GHz), allowing control via a smartphone app. Refer to the app's instructions for pairing and operation.
5.3 Funciones ajustables
- Límite de potencia: Adjustable to prevent excessive force.
- Soft Start/Soft Stop: Adjustable for smooth door movement.
- Strap Release: Adjustable for safety.
- Drive Lighting/Partial Opening/Ventilation Position: Adjustable settings for convenience.
- Cierre automático: Ajustable de 5 a 300 segundos.
- Automatic Partial Opening: Ajustable de 5 a 240 segundos.
- Drive Lighting Duration: Adjustable from 30 to 600 seconds (pre-set to 60 seconds).
- Quick Function: Enables faster operation.
5.4 Liberación de emergencia
In case of power failure, use the quick release from the inside to manually open or close the garage door.
6. Mantenimiento
El mantenimiento regular garantiza la longevidad y el funcionamiento seguro de su abridor de puerta de garaje.
- Mensual: Check the garage door's balance and ensure it moves freely. Inspect all moving parts for wear and tear.
- Anualmente: Have a qualified technician inspect the entire system, including springs, cables, rollers, and the opener's electrical connections.
- Limpieza: Clean the drive head casing (stainless steel and plastic) with a soft, damp Paño. No utilice limpiadores abrasivos.
- Consumo de energía: The motor consumes less than 1 W in standby mode, contributing to energy efficiency.
7. Solución de problemas
If your garage door opener is not functioning correctly, consult the following common issues before contacting support.
| Problema | Posible causa | Solución |
|---|---|---|
| La puerta no abre/cierra | No power; remote battery low; obstruction; safety sensor blocked. | Check power supply; replace remote battery; remove obstruction; clear safety sensor path. |
| La puerta se invierte inesperadamente | Obstruction; force settings too high/low. | Remove obstruction; adjust force settings (refer to programming section). |
| El control remoto no funciona | Battery dead; out of range; not programmed. | Replace battery; move closer to opener; re-program remote (refer to programming section). |
| Ruidos inusuales | Worn parts; lack of lubrication. | Inspect and lubricate moving parts; contact service if noise persists. |
8. Especificaciones
- Modelo: SupraMatic E Series 4
- Número de pieza: 4510307
- Máx. Ancho de la puerta: 5500 milímetros
- Max. Door Surface Area: 13.75 m²
- Tipo de motor: 24 V DC Gear Motor
- Conexión a la red: 230 V - 240 V AC
- Consumo de energía: 0.2 kW
- Tractive and Compressive Force: 650 N
- Short-term Peak Force: 800 N
- Velocidad de apertura: Max. 25 cm/s
- Energía de reserva: < 1 W
- Casing Material: Stainless steel and plastic, galvanized steel base plate
- Rango de temperatura: -20 °C a +60 °C
- Clase de protección: Solo para habitaciones secas
- Transmisor de mano: HSE 4 BS (868 MHz BiSecur)
- Receptor integrado: 5-channel BiSecur receiver (868 MHz)
- Bluetooth: Integrated (2.4 GHz)
- Iluminación LED: 20 LED
- Dimensiones (L x An x Al): 33.5 x 18.5 x 12.3 cm
- Peso: 4.5 kilogramos
- Battery (Hand Transmitter): 1 metal de litio (incluido)
9. Garantía y soporte
9.1 Información de garantía
Hormann products are manufactured to high-quality standards. For specific warranty terms and conditions, please refer to the warranty card included with your product or contact your local Hormann dealer. Keep your proof of purchase for warranty claims.
9.2 Atención al cliente
If you encounter issues not covered in the troubleshooting section or require professional assistance, please contact your authorized Hormann service partner or the retailer from whom you purchased the product. For further information, you may also visit the official Hormann websitio.
La información sobre la disponibilidad de piezas de repuesto no se proporciona en los detalles del producto.