1. Introducción
This manual provides essential instructions for the installation, operation, and maintenance of your Hafele Metal Biometric Door Lock Re-Inforce. This advanced digital lock offers multiple secure access options and integrated smart features for enhanced home security.

Figura 1.1: Frente view of the Hafele Re-Inforce biometric door lock, showcasing el teclado y el mango.
2. Características del producto
2.1 Modos de acceso
- Huella dactilar: Supports up to 100 unique fingerprint accesses.
- Teclado/Contraseña: Accommodates up to 100 user passwords.
- Tarjeta RFID: Allows up to 100 unique RFID card accesses.
- Built-in Wi-Fi Key: Enables mobile application access for remote control.
- Teclas mecánicas: Includes 2 user keys for emergency access.
2.2 Smart Technologies
- Acceso inteligente: Facilitates remote entry by allowing an outsider to request access via the lock, which then sends a notification to the administrator's mobile phone for approval.
- Contraseña inteligente: Enhances privacy by allowing users to embed their actual password within a sequence of random numbers, preventing onlookers from discerning the correct code.
- Voz inteligente: Provides clear, step-by-step voice guidance during user setup, password configuration, and function activation. It also delivers voice notifications regarding operational modes or incorrect usage.
- Congelación inteligente: Activates after multiple incorrect access attempts, temporarily freezing the lock's function for over 5 minutes to deter unauthorized entry.

Figura 2.1: Sobreview of access modes and smart technologies.
3. Componentes (Qué hay en la caja)
The Hafele Metal Biometric Door Lock Re-Inforce package typically includes the following components:
- Cuerpo de cerradura externa
- Cuerpo de cerradura interna
- Cerradura de mortaja
- Placa llamativa
- Mechanical Key Set (2 keys)
- Tarjetas RFID
- Herrajes de montaje (tornillos, pernos, etc.)
- User Manual and Installation Template

Figure 3.1: Internal lock body with battery compartment.
4. Configuración
4.1 Instalación
Professional installation is highly recommended to ensure proper functionality and security. Refer to the included installation template and hardware for precise fitting and door preparation. Ensure the door thickness is between 35-60 mm.
4.2 Configuración inicial
- Fuente de alimentación: Insert 4 AA batteries into the internal lock body. The lock also supports Micro USB for emergency power.
- Descarga de la aplicación: Download the 'Hafele Smart Living App' from your device's app store (available on Android and iOS).
- Emparejamiento de dispositivos: Follow the in-app instructions to pair the lock with your mobile device via Wi-Fi.
- Configuración del administrador: Configure the initial administrator fingerprint, password, and RFID card as guided by the app or voice prompts.

Figure 4.1: Using the Hafele Smart Living App for lock interaction.
5. Instrucciones de funcionamiento
5.1 Accessing the Lock
- Huella dactilar: Place your registered finger flat on the fingerprint sensor until the lock unlocks.
- Teclado/Contraseña: Enter your registered numeric password followed by the '#' key.
- Tarjeta RFID: Present your registered RFID card to the designated card reader area on the lock.
- Aplicación móvil: Open the Hafele Smart Living App and select the unlock function for your device.
- Llave mecánica: Insert the mechanical key into the hidden keyhole and turn to unlock in emergency situations.
5.2 Types of Passwords
- Contraseña permanente: Standard passwords used by regular occupants for continuous access.
- Period Password: Time-limited passwords generated for guests, valid for a specified duration (e.g., hours or days).
- Dynamic Password: One-time use passwords valid for a very short period (e.g., 5 minutes), ideal for temporary access by delivery personnel or service providers.
5.3 Locking Modes
- Auto Locking Mode: The lock automatically engages the deadbolt approximately 2 seconds after the door is closed.
- Modo de paso: This mode keeps the door unlocked, allowing free entry and exit without requiring credentials. It can be activated or deactivated via the mobile app or specific keypad sequence.
- Privacy Locking Mode: When activated from the inside, this mode disables all external access methods, ensuring complete privacy. Entry is only possible from the inside by twisting the internal knob.

Figure 5.1: Details on password types and locking modes.
6. Mantenimiento
- Limpieza: Limpie la superficie de la cerradura con un paño suave y seco. Evite usar limpiadores abrasivos, disolventes o productos químicos agresivos, ya que pueden dañar el acabado y los componentes electrónicos.
- Reemplazo de batería: Monitor battery levels through the app or lock indicators. Replace all 4 AA batteries simultaneously when low to ensure optimal performance.
- Cuidado del sensor: Keep the fingerprint sensor and keypad clean and free from dirt, dust, or moisture to ensure accurate recognition.
- Teclas mecánicas: Store mechanical keys in a secure, easily accessible location outside the property for emergency use.
7. Solución de problemas
- La cerradura no responde: Check if the batteries are depleted. Replace them if necessary. If the issue persists, use the mechanical key for access and contact support.
- Huella dactilar no reconocida: Ensure your finger is clean and dry. Try different angles or re-register your fingerprint if recognition remains inconsistent.
- Problemas de conectividad de aplicaciones: Verify your home Wi-Fi network is active and the lock is within range. Restart the Hafele Smart Living App and, if needed, the lock itself.
- Smart Freeze Activated: If the lock is unresponsive after multiple incorrect entries, the Smart Freeze feature is active. Wait for approximately 5 minutes before attempting access again.
- Locking Mechanism Stuck: Do not force the handle or mechanism. This could cause damage. Contact customer support for assistance.
8. Especificaciones
| Característica | Detalle |
|---|---|
| Marca | Hafele |
| Número de modelo | 912.20.481 |
| Material | Metal |
| Color | Negro |
| Tipo de bloqueo | Mortaja |
| Características especiales | Wi-Fi, Deadbolt, Android App, iOS App |
| Dimensiones del artículo (largo x ancho x alto) | 45 x 22 x 14 centímetros |
| Peso del producto | 3.7 kilogramos |
| Fuente de poder | 4 AA Batteries, Micro USB (emergency) |
| Temperatura de funcionamiento | -30°C a 60°C |
| Humedad | 20-93% |
| Conectividad | Wifi |
| Tipo de controlador | Key Control, App |
| Componentes incluidos | External Lock Body, Internal Lock Body, Mortise, Striking Plate, Keys, RFID Cards, Mounting Hardware, User Manual |
9. Garantía y soporte
The Hafele Metal Biometric Door Lock Re-Inforce comes with a 1 año de garantía a partir de la fecha de compra, cubriendo defectos de fabricación.
For technical assistance, service requests, or warranty claims, please contact Hafele customer support:
- Número gratuito: 18002666667
- Fabricante / Importador: Hafele India Pvt Ltd
- Websitio: www.hafeleindia.com
10. Información importante de seguridad
- Do not expose the lock to extreme temperatures, direct sunlight for prolonged periods, or excessive moisture.
- Do not attempt to disassemble, modify, or repair the lock yourself. This may void the warranty and could lead to malfunction or security risks.
- Keep mechanical keys in a secure and easily accessible location, separate from the property where the lock is installed.
- Regularly update your passwords and review security settings within the Hafele Smart Living App.
- Ensure children and unauthorized individuals do not have access to administrator credentials or mechanical keys.





