Introducción
This manual provides essential information for setting up, operating, maintaining, and troubleshooting your HP 13.8" IPS Touchscreen Laptop. This renewed product has been professionally inspected, tested, and cleaned to ensure full functionality. Please read this guide thoroughly to maximize your experience with the device.
Características del producto
- Procesador: AMD Ryzen 3-5300U, up to 3.80GHz for efficient performance.
- Almacenamiento de memoria: 12GB DDR4 RAM and a fast 256GB SSD for quick boot times and ampalmacenamiento.
- Mostrar: 13.8" Brightview HD (1366x768) IPS Touchscreen with AMD Graphics for clear visuals and interactive use.
- Conectividad: Includes 1x USB Type-C, 2x USB Type-A, 1x HDMI, 1x SD Card Reader, and 1x Headphone/Microphone Combo Jack.
- Inalámbrico: Super-Fast Wi-Fi and Bluetooth Combo for reliable wireless connections.
- Sistema operativo: Pre-installed with Windows 11 for a modern user experience.
- Integrado Webleva: Para videoconferencias y comunicación online.
Guía de configuración
1. Desembalaje e inspección inicial
Carefully remove the laptop and all accessories from the packaging. Ensure the AC charger is present. Inspect the laptop for any visible damage. As a renewed product, minor cosmetic imperfections may be present but will not affect functionality.

Image: HP 13.8" IPS Touchscreen Laptop, front view.
2. Conexión del adaptador de corriente
Connect the AC charger to the laptop's power port and then plug it into a wall outlet. It is recommended to fully charge the battery before initial use.
3. First Power On and Windows 11 Setup
Press the power button to turn on the laptop. Follow the on-screen instructions to complete the Windows 11 setup process. This includes selecting your region, connecting to a Wi-Fi network, creating a user account, and accepting terms and conditions.
4. Conexión de periféricos
Utilize the available ports to connect external devices such as a mouse, external display, or USB drives. Refer to the port diagram below for locations.

Imagen: Lateral view of the HP laptop illustrating various ports.
- USB tipo C: Versatile port for data transfer, charging, and video output (if supported by accessory).
- USB tipo A: Standard USB ports for connecting peripherals like mice, keyboards, or external storage.
- HDMI: Conéctese a monitores externos o televisores para una visualización extendida.
- Lector de tarjetas SD: Inserte tarjetas SD para transferir datos desde cámaras u otros dispositivos.
- Conector combinado de auriculares y micrófono: Para conectar auriculares o unos cascos.
Instrucciones de funcionamiento
Uso de la pantalla táctil
The 13.8" IPS display supports touch input. You can interact with Windows 11 using gestures similar to a tablet or smartphone. Tap to select, pinch to zoom, and swipe to scroll.
Teclado y panel táctil
The integrated keyboard and touchpad provide traditional input methods. The touchpad supports multi-touch gestures for navigation, scrolling, and zooming. Refer to Windows 11 settings for customizing touchpad gestures.
Conexión a Wi-Fi y Bluetooth
To connect to a Wi-Fi network, click the Wi-Fi icon in the taskbar, select your desired network, and enter the password. For Bluetooth devices, go to Configuración > Bluetooth y dispositivos, turn on Bluetooth, and pair your device.
Gestión de energía
- Modo de sueño: Closes open applications and puts the laptop into a low-power state. Press the power button or close the lid to enter sleep mode.
- Cerrar: Completely turns off the laptop. Go to Inicio > Energía > Apagar.
- Reanudar: Shuts down and then immediately restarts the laptop. Go to Inicio > Energía > Reiniciar.
Mantenimiento
Limpieza de la computadora portátil
Utilice un paño suave y sin pelusa ligeramente seco.ampened with water or a screen cleaner to clean the display. For the chassis and keyboard, use a soft, dry cloth. Avoid harsh chemicals or abrasive materials. Ensure the laptop is powered off and unplugged before cleaning.
Cuidado de la batería
To prolong battery life, avoid extreme temperatures. It is generally recommended to keep the battery charge between 20% and 80% for optimal longevity. Periodically allow the battery to discharge fully and then recharge it.
Actualizaciones de software
Compruebe e instale periódicamente las actualizaciones de Windows a través de Configuración > Actualización de Windows. Also, ensure your AMD graphics drivers are up to date for optimal performance. These can typically be found on the official AMD support websitio.
Gestión de almacenamiento
The laptop features a 256GB SSD. To manage storage, regularly delete unnecessary files and uninstall unused applications. The integrated SD card reader can be used to expand storage for documents, media, and less frequently accessed files.
Solución de problemas
- La computadora portátil no se enciende: Asegúrese de que el adaptador de CA esté bien conectado y que la batería tenga suficiente carga. Mantenga pulsado el botón de encendido durante 15-20 segundos para realizar un reinicio completo.
- Sin conexión Wi-Fi: Check if Wi-Fi is enabled in Windows settings. Restart your router and the laptop. Ensure you are entering the correct Wi-Fi password.
- Rendimiento lento: Close unnecessary applications. Check for background processes in Task Manager (Ctrl+Shift+Esc). Ensure Windows and drivers are updated. Consider running a disk cleanup.
- Problemas de visualización: If the screen is blank, try connecting an external monitor via HDMI to check if the issue is with the laptop's display or graphics output. Adjust display settings in Windows.
- La pantalla táctil no responde: Restart the laptop. Check for updated touchscreen drivers in Device Manager. Ensure there are no physical obstructions or dirt on the screen.
For more advanced troubleshooting or issues not covered here, please refer to the HP support websitio o comuníquese con el servicio de atención al cliente de Amazon Renewed.
Presupuesto
| Nombre del modelo | Portátil HP de 13.8" |
| Procesador | AMD Ryzen 3-5300U (up to 3.80GHz) |
| RAM | 12 GB DDR4 |
| Almacenamiento | SSD de 256 GB |
| Mostrar | 13.8" Brightview HD (1366x768) IPS Touchscreen |
| Gráficos | AMD Integrated Graphics |
| Sistema operativo | Ventanas 11 |
| Puertos | 1x USB Type-C, 2x USB Type-A, 1x HDMI, 1x SD Card Reader, 1x Headphone/Microphone Combo Jack |
| Conectividad inalámbrica | Super-Fast Wi-Fi, Bluetooth |
| Dimensiones (LxAnxAl) | 12.7 x 8.8 x 0.7 pulgadas |
| Peso | 4.47 libras |
| Color | Coal Black |
Información de garantía
This HP 13.8" IPS Touchscreen Laptop is a renewed product and is backed by the 90-day Amazon Renewed Guarantee. This guarantee ensures that if you are not satisfied with the product within 90 days of receipt, you are eligible for a replacement or refund. For specific terms and conditions, please refer to the Amazon Renewed program details.
Apoyo
Para obtener más ayuda, soporte técnico o reclamos de garantía, utilice los siguientes recursos:
- Soporte oficial de HP: Visita la página oficial Soporte HP websitio for drivers, manuals, and troubleshooting guides specific to HP products.
- Soporte renovado de Amazon: For issues related to your renewed product purchase or the 90-day guarantee, contact Amazon Renewed Customer Service.