1. Configuración y montaje
This section guides you through the initial setup and assembly of your OKAI Electric Kick Scooter ES20.
1.1 Desempaquetado y componentes incluidos
Abra el embalaje con cuidado y extraiga todos los componentes. Asegúrese de que estén presentes todos los artículos enumerados a continuación.

Figure 1: OKAI Electric Kick Scooter ES20
La caja debe contener:
- OKAI Electric Kick Scooter ES20 (main unit)
- Cargador
- Valve Extension
- Tornillo
- Llave Allen
- Tarjeta NFC
- Tarjeta de garantía
- Manual de instrucciones
1.2 Pasos de montaje
Siga estos pasos para montar su scooter:
- Remove the head of the e-scooter from the foam packaging.
- Connect the head harness to the front tube harness. Ensure the connection is secure.
- Insert the head of the e-scooter into the front tube.
- Unlock the handle, lift the front tube up, and then re-lock the handle. Important: Make sure the front tube is straight and tightly locked before every ride for safety.
- Use the provided Allen key to tighten the screws on the front tube and the hoop. This ensures stability during operation.
1.3 Carga inicial
Before the first use, it is crucial to fully charge your e-scooter to activate the vehicle and ensure optimal battery performance.
- Conecte el cargador al puerto de carga ubicado en la plataforma del scooter.
- Plug the charger into a power outlet. The indicator light on the charger will change to show charging status.
- Allow the e-scooter to charge completely before its first use.
Video 1: OKAI Neon II Setup Guide. This video demonstrates the unboxing, assembly, and initial charging process for the scooter.
2. Instrucciones de funcionamiento
Learn how to operate your OKAI Electric Kick Scooter ES20 safely and efficiently.
2.1 Encendido y apagado
- To turn on the e-scooter, press the power button located on the handlebar. The display will illuminate.
- To turn it off, simply hold the power button for approximately 3 seconds.

Figure 2: Handlebar display showing power button and mode indicator.
2.2 Switching Speed Modes and Headlight
Your scooter features multiple speed modes and a headlight for varying riding conditions.
- To switch gears (speed modes), double-click the power button while in riding mode.
- The modes are indicated on the display:
- 'E' (Pedestrian Mode): Headlights flash, max speed 5 km/h (3 mph).
- 'L' (Economy Mode): Max speed 15 km/h (9.3 mph).
- 'H' (Sports Mode): Max speed 25 km/h (15.5 mph).
- To turn the headlight on and off, quickly press the power button.
2.3 Conceptos básicos de conducción
The OKAI ES20 is designed for intuitive riding:
- Puesta en marcha: To engage the motor, you need to push off with your foot to gain some initial speed before pressing the accelerator.
- Aceleración: Utilice el acelerador de pulgar para controlar su velocidad.
- Frenado: The scooter features dual brakes (front electronic brake, rear disc brake) for effective stopping. Apply the brake lever smoothly.
2.4 Plegado y portabilidad
The ES20 features a 1-click foldable design for easy storage and transport.
- Localice el mecanismo de plegado cerca de la base del vástago del manillar.
- Engage the release lever to fold the scooter. Ensure it clicks into place when fully folded.
- The compact design allows for convenient carrying, such as up stairs or onto public transport.

Figure 3: ES20 in folded configuration, ready for transport.
Video 2: OKAI Neon II E-scooter Lifestyle Video. This video showcases the scooter's portability and ease of folding.
2.5 OKAI App Support
Enhance your riding experience by connecting your scooter to the OKAI app.
- The app allows for customization of ambient lights and dashboard interface.
- Personalize your ride mode settings.
- Control features such as NFC and Bluetooth, smart detection, and cruise control directly from the app.

Figure 4: Long deck design for comfortable riding.
3. Mantenimiento
Regular maintenance ensures the longevity and safe operation of your OKAI Electric Kick Scooter ES20.
3.1 Cuidados generales
- Mantenga el scooter limpio limpiándolo con un paño.amp paño. Evite utilizar chorros de agua a alta presión.
- Guarde el scooter en un lugar seco y fresco, alejado de la luz solar directa y de temperaturas extremas.
- The frame is crafted from aircraft-grade aluminum, designed for durability.
3.2 Mantenimiento de neumáticos
The ES20 features a front pneumatic tire and a solid rear wheel.
- Regularly check the air pressure of the front pneumatic tire to ensure optimal ride comfort and performance. Refer to the tire sidewall for recommended pressure.
- Inspect both tires for any signs of wear, punctures, or damage.

Figure 5: Front wheel and fender detail.
3.3 Sistema de frenos
The scooter is equipped with a front electronic brake and a rear disc brake.
- Periodically inspect the brake pads and disc for wear. Replace them if necessary.
- Ensure the brake lever operates smoothly and provides adequate stopping power.

Figura 6: Lado view highlighting the rear wheel and disc brake.
3.4 Cuidado de la batería
- Utilice siempre el cargador original suministrado con su scooter.
- Evite descargar completamente la batería antes de recargarla.
- If storing the scooter for an extended period, charge the battery to about 50-70% and recharge every 30-60 days to prevent deep discharge.
4. Solución de problemas
This section addresses common issues you might encounter with your OKAI Electric Kick Scooter ES20.
4.1 Problemas comunes y soluciones
- Issue: Scooter does not turn on.
Solución: Ensure the battery is charged. For first use, connect the charger to activate the vehicle. Check all cable connections are secure. - Issue: Reduced range or battery life.
Solución: Actual range can vary based on rider weight, terrain, speed mode, and temperature. Ensure the battery is fully charged. Avoid riding in extreme cold. - Issue: Charger not working or breaking.
Solución: Ensure the charger is properly connected to both the scooter and the power outlet. Check for any visible damage to the charger cable or port. If issues persist, contact customer support for a replacement. - Issue: Scooter tips over easily when parked.
Solución: Ensure the kickstand is fully extended and the scooter is on a flat, stable surface. If the kickstand appears too long or unstable, contact customer support. - Issue: Motor overheating or sudden stops.
Solución: This can occur during prolonged uphill rides or heavy usage. Allow the scooter to cool down. If this happens frequently, reduce continuous heavy load or contact support. - Issue: Brakes making noise.
Solución: This can be normal with new brakes or after exposure to moisture. If the noise is excessive or braking performance is affected, inspect the brake pads and disc for debris or wear.
4.2 Contactar con el soporte
If you encounter issues not covered here or require further assistance, please contact our product support team.
5. Especificaciones
Detailed technical specifications for the OKAI Electric Kick Scooter ES20.
| Característica | Especificación |
|---|---|
| Marca | OK |
| Nombre del modelo | ES20 |
| Color | Negro |
| Rango de edad (descripción) | Adulto |
| Límite de peso | 220 libras |
| Número de ruedas | 2 |
| Material de la rueda | Goma |
| Material del marco | Aluminio |
| Tipo de manillar | Ajustable |
| Altura del mango | 44.5 pulgadas |
| Tamaño de la rueda | 8.5 pulgadas |
| Tipo de rueda | Sólido |
| Tipo de suspensión | Suspensión trasera |
| Estilo de freno | Front: electronic brake, Rear: disc brake |
| Tiempo de carga | 6 horas |
| Alcance máximo de distancia | 25 millas |
6. Garantía y soporte
Your OKAI Electric Kick Scooter ES20 comes with a limited warranty.
6.1 Información de garantía
Please refer to the included Warranty Card for detailed terms and conditions of your limited warranty. This typically covers manufacturing defects for a specified period.
6.2 Atención al cliente
For any questions regarding the maintenance, safe operation, or repair of your OKAI NEON II, please contact our product support team:
- Correo electrónico: Support@okai.co
- Teléfono: +18336880336
Local customer support and quality assurance are provided to ensure your satisfaction.





