My Wall Manuals & User Guides

My Wall is a specialized division of Transmedia Kabelverbindungen GmbH, focused on delivering high-quality audiovisual mounting solutions. Their extensive product lineup includes motorized TV lift stands, heavy-duty wall mounts for XXL screens, folding ceiling mounts, and cable tray organizers.

Designed for both residential and commercial applications, My Wall products combine robust engineering with modern functionality, such as Tuya Smart App and remote control integration for motorized mounts. With a commitment to durability, many of their mechanical brackets feature an impressive 20-year manufacturer's guarantee. Whether you are looking to save space with a ceiling drop-down mount, integrate a TV into furniture with a motorized lift, or simply organize your cables, My Wall provides reliable and innovative hardware solutions.

• How long is the warranty on My Wall brackets?

  For mechanical My Wall brackets purchased after March 1, 2017, Transmedia GmbH offers a 20-year manufacturer's warranty against construction and material defects.

• What type of walls can I mount My Wall brackets on?

  The enclosed mounting materials are intended solely for solid masonry or concrete walls. If you are mounting on hollow block bricks, plasterboard, or other lightweight structures, you must consult a professional installer for appropriate hardware.

• Why is my motorized TV mount not responding to the remote?

  Check that your remote has fresh batteries and is within 30 feet of the mount. If the unit beeps three times, reset the system. If it beeps four times, the motor may be overheating and needs to cool down for about 30 minutes.

• How do I connect my My Wall motorized mount to the Tuya Smart App?

  Download the Tuya Smart App from the App Store or Google Play. Ensure your phone is connected to a 2.4G Wi-Fi network, open the app, tap 'Add Device', select 'Motorized TV Solution', and follow the on-screen prompts to pair.