Manual del usuario del teléfono de escritorio IP Polycom VVX 250

Producto terminadoview

The Polycom VVX 250 is a four-line, basic IP desk phone featuring a color display, designed for clear and efficient communication.

Características principales:

• Make more natural and life-like calls with Polycom HD Voice
• 2.8” color display: an engaging experience offering visual information at a glance
• Two Gigabit Ethernet ports offer cost savings and performance benefits
• USB port enables users to move data around more quickly
• Integrates with more than 60 industry leading call control platforms

Frente view of the Polycom VVX 250 IP Desk Phone, showcasing its handset, keypad, and color display.

Guía de configuración

Follow these steps to set up your Polycom VVX 250 IP Desk Phone.

Contenido del paquete:

• Polycom VVX 250 IP Desk Phone unit
• Auricular y cable enrollado
• Cable Ethernet
• Soporte de escritorio
• (Note: Power adapter may be sold separately depending on model/region.)

Conexiones físicas:

1. Conectar el teléfono: Conecte un extremo del cable enrollado al auricular y el otro extremo al puerto del auricular en la base del teléfono.
2. Conectarse a la red: Connect an Ethernet cable from your network switch or router to the LAN port (marked with a network icon) on the back of the phone.
3. Conecte la electricidad: If not using Power over Ethernet (PoE), connect the power adapter (if included) to the power port on the back of the phone and plug it into a power outlet.
4. Conectar a la PC (opcional): If you wish to connect a computer through the phone, connect an Ethernet cable from your computer to the PC port (marked with a computer icon) on the back of the phone.
5. Conectar auriculares (opcional): Plug your compatible headset into the headset port (marked with a headset icon) on the back of the phone.

De cerca view of the back of the Polycom VVX 250 IP Desk Phone, showing the Ethernet (LAN and PC), power, and headset ports.

Arranque inicial:

Once connected, the phone will power on and begin its boot-up sequence. This may take a few minutes. The display will show the Polycom logo and then proceed to load its firmware and configuration.

If your network supports automatic provisioning, the phone will automatically configure itself. Otherwise, you may need to manually enter network settings or contact your VoIP service provider for assistance.

Instrucciones de funcionamiento

Haciendo una llamada:

1. Pick up the handset, press the Speakerphone button, or press a line key.
2. Marque el número deseado usando el teclado.
3. Press the Dial soft key or wait for the call to connect automatically.

Responder una llamada:

When the phone rings, pick up the handset, press the Speakerphone button, or press the flashing line key.

Using the Display and Menu:

The 2.8-inch color display provides access to various phone functions and settings.

• Utilice el Clúster de navegación (up, down, left, right arrows, and Select button) to browse through menus and options.
• Presione el Hogar button to return to the main menu or idle screen.
• Claves suaves: The buttons directly below the display change their function based on the current screen or activity.

Funciones comunes:

• Sostener: Press the Hold button during an active call to place it on hold. Press again to resume.
• Transfer del aeropuerto: During an active call, press the Transfer button, dial the new number, and then press Transfer again to complete.
• Silenciar: Pulsa el botón Silencio para silenciar el micrófono durante una llamada. Pulsa de nuevo para reactivarlo.
• Altavoz: Press the Speakerphone button to toggle speakerphone mode on or off.
• Auriculares: Press the Headset button to switch audio to a connected headset.
• Control de volumen: Utilice el + y - buttons below the keypad to adjust handset, headset, or speakerphone volume.

A person is shown using the Polycom VVX 250 IP Desk Phone at a desk, demonstrating its use in a typical office environment.

Acceder a los menús:

Desde la pantalla inactiva, presione el botón Hogar button to access the main menu. Options typically include:

• Nueva convocatoria
• Messages (Voicemail)
• Directories (Contact lists)
• DND (No molestar)
• Settings (Phone configuration)
• Applications (if configured)

An official video demonstrating the key features of the Polycom VVX 250, including HD audio, 2.8-inch color LCD screen, and 4 line keys.

Mantenimiento

To ensure optimal performance and longevity of your Polycom VVX 250 IP Desk Phone, follow these maintenance guidelines:

• Limpieza: Use a soft, dry, lint-free cloth to clean the phone's surface and display. Avoid abrasive cleaners, solvents, or aerosol sprays.
• Eliminación de polvo: Regularly dust the keypad and speaker grilles to prevent accumulation that could affect performance.
• Sistema de organización de cables: Ensure all cables are securely connected and not under strain. Avoid sharp bends or kinks in the cords.
• Condiciones ambientales: Operate the phone within recommended temperature and humidity ranges. Avoid direct sunlight, excessive heat, or moisture.
• Actualizaciones de software: Periodically check with your service provider for available firmware updates to ensure your phone has the latest features and security enhancements.

Solución de problemas

This section provides solutions to common issues you might encounter with your Polycom VVX 250 IP Desk Phone.

No hay tono de marcado/No se pueden realizar llamadas:

• Compruebe la conexión de red: Ensure the Ethernet cable is securely plugged into both the phone's LAN port and the network jack/router.
• Ciclo de energía: Unplug the phone's power adapter (or Ethernet cable if using PoE), wait 10 seconds, then plug it back in.
• Verificar el estado de la red: Check if other devices on your network are functioning correctly.
• Contact Service Provider: If the issue persists, your VoIP service may be down or require re-provisioning.

Mala calidad de audio:

• Ajustar el volumen: Use the volume buttons on the phone to increase or decrease the call volume.
• Compruebe la conexión del auricular/auricular: Ensure the handset or headset cord is securely connected.
• Congestión de la red: High network traffic can affect call quality. Try reducing network usage or contact your IT administrator.
• Voz de alta definición: Ensure both parties are using HD Voice compatible devices and network for optimal clarity.

La pantalla no funciona:

• Comprobar potencia: Asegúrese de que el teléfono esté recibiendo energía.
• Ciclo de energía: Realice un ciclo de encendido como se describe arriba.
• Configuración de brillo: Navigate to Settings > Basic > Display > Backlight Intensity to adjust brightness.

Teléfono no registrado:

• Conectividad de red: Confirm the phone has an active network connection.
• Configuración: Verify that the phone's configuration settings (SIP server, user credentials) are correct. This usually requires IT or service provider assistance.
• Firmware: Outdated firmware can sometimes cause registration issues.

Presupuesto

¿Qué hay en la caja?

The standard package for the Polycom VVX 250 IP Desk Phone typically includes:

• Polycom VVX 250 IP Desk Phone Unit
• Auricular
• Cable del auricular
• Cable de red (Ethernet)
• Soporte de escritorio
• Guía de inicio rápido

Note: Power adapter may be sold separately depending on the specific product variant or region.

Garantía y soporte

Información de garantía:

Poly products typically come with a limited hardware warranty. Please refer to the warranty card included with your product or visit the official Poly website for detailed warranty terms and conditions specific to the VVX 250 model. Retain your proof of purchase for warranty claims.

Apoyo técnico:

For technical assistance, troubleshooting, or further inquiries, please contact Poly customer support.

• Soporte en línea: Visit the Poly support webSitio para preguntas frecuentes, artículos de base de conocimientos y descargas de software.
• Soporte telefónico: Contact your regional Poly support hotline.
• Proveedor de servicios: If your phone was provided by a VoIP service provider, they may be your primary point of contact for support and configuration.

Always provide your product model (VVX 250) and serial number when contacting support for faster service.